Building user trust in AI chatbots for customer service through human-like cues and perceived reliability. [PDF]
Wang S, Fatima N, Shahbaz M, Asif M.
europepmc +1 more source
ABSTRACT Firms pursue the circular economy (CE) by using projects as organisational forms. However, the transformative role of project organising (PO) in developing circular firm capabilities (FC) remains underexplored. In this study, we examine the effects of PO on the development of critical circular FC in CE‐based firms. We draw on primary data from
Ambisisi Ambituuni +5 more
wiley +1 more source
An integrated multi-criteria decision framework for outlet mall location selection using fuzzy DEMATEL-DANP-VIKOR. [PDF]
Chiang MH +6 more
europepmc +1 more source
Funding Costs and Liquidity Creation: Does ESG Play Any Role?
ABSTRACT This study examines how banks' funding costs affect liquidity creation and whether environmental, social, and governance (ESG) performance shapes this relationship. Using panel data for 136 U.S. commercial banks from 2005 to 2022, we show that higher funding costs are associated with lower liquidity creation, indicating that more expensive ...
Sattam Bin Kowibeen +2 more
wiley +1 more source
Emojis in Marketing and Advertising: A Systematic Literature Review. [PDF]
Vardikou C +3 more
europepmc +1 more source
Turning Green Into Gold: The Impact of Green Intellectual Capital on Performance in European Firms
ABSTRACT This study examines the impact of green intellectual capital (GIC)—green human, structural and relational capital—on business performance in European firms. Using Eurobarometer 498 data and Partial Least Squares Structural Equation Modelling (PLS‐SEM), results show that GIC explains 15.4% of the variance in business performance, with green ...
María del Carmen Peces Prieto +2 more
wiley +1 more source
Does Corporate Social Responsibility Influence Customer Loyalty? Insights from the Hotel Industry. [PDF]
Kumar Singh A +7 more
europepmc +1 more source
Default Effect in ESG Investment: When a Recommendation Goes a Long Way
ABSTRACT Individual investors display a positive attitude toward ESG investments but typically fail to act upon it. We report results from a preregistered online experiment testing a default option on 1050 US investors examining the mechanisms driving the effectiveness of default options in promoting ESG investments.
Sai Sravanthi Ramadugula +2 more
wiley +1 more source
Leveraging the potential of social media: Unveiling the influence of customer-generated photos on customer behavior. [PDF]
Safeer AA, Abrar M, Zhou Y.
europepmc +1 more source
Takeover Vulnerability and the Discipline of ESG Overinvestment
ABSTRACT While takeovers serve a disciplinary role by replacing inefficient managers, the threat of takeovers may compel firms to divert attention from Environmental, Social and Governance (ESG) efforts as a strategic response to external pressure, especially when such firms are already overinvesting in ESG.
Abongeh Tunyi +2 more
wiley +1 more source

