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Relating Brand Equity and Customer Equity: An Exploratory Study
International Journal of Market Research, 2015Brand equity and customer equity, respectively, constitute the value provided by brand and customer portfolios to companies. These are metrics of marketing performance in the long term, as well as key factors in firm valuation processes. However, their relation has not been empirically analysed to date.
Jaime Romero, Maria Jesús Yagüe
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Customer Equity Management mit dem dualen hybriden Customer-Equity-Modell
2005In der Literatur lassen sich drei unterschiedliche Grundtypen von Customer-EquityModellen identifizieren: finanzwirtschaftliche Black-Box-Modelle, verhaltenstheoretisch orientierte Modelle und hybride Modelle, die als Synthese der ersten beiden Modelltypen verstanden werden konnen (vgl. Abb. 20).
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Modeling and Maximizing Customer Equity
SSRN Electronic Journal, 2012One of the most efficient criteria for achieving an optimal balance of resources among customer acquisition, retention and expansion efforts is the maximum customer equity. In this article the author proposes a new solution for the customer equity maximization problem. The proposed solution takes into account two elements not considered in the majority
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Customer Satisfaction and Equity Mispricing
SSRN Electronic Journal, 2015This paper analyzes the relationship between customer satisfaction and long run stock returns. An equally-weighted portfolio of 230 customer satisfaction score documented companies in American Customer Satisfaction Index (ACSI) delivers a four factor alpha of 6.91% per year. Results are robust to controls for different weighting schemes.
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2001
Wie so haufig stand am Anfang der Entwicklung des Customer Equity-Modells eine gute Idee. Genaugenommen sogar zwei!
Wolfhart Smidt, Sieghard H. Marzian
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Wie so haufig stand am Anfang der Entwicklung des Customer Equity-Modells eine gute Idee. Genaugenommen sogar zwei!
Wolfhart Smidt, Sieghard H. Marzian
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Was ist eigentlich … Customer Equity?
Zeitschrift für das gesamte Bank- und Börsenwesen, 2018Judt, Ewald, Klausegger, Claudia
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