Results 271 to 280 of about 1,362,111 (342)

Customer eXperience Evaluation Methodologies: A Literature Review

X Latin American Conference on Human Computer Interaction, 2021
Despite the multiple evaluation approaches (methods, instruments, and tools) available to evaluate the Customer eXperience (CX), there is a dearth of CX evaluation methodologies. This research presents a review of 12 studies mainly related to methodologies and evaluation approaches within them that are used –or can be used as a reference– to evaluate ...
Luis Rojas, Daniela Quiñones
openaire   +2 more sources

Customer Experience Evaluation in the Omnichannel Environment

European-Japanese Conference on Information Modelling and Knowledge Bases, 2018
The omnichannel strategy allows the customer to have the same experience through multiple different channels, which can greatly improve the customer experience and thus benefit businesses. This research paper studies the evaluation of customer experience in the omnichannel environment.
Föhr Janne   +5 more
openaire   +2 more sources

Virtual Gaming Platform Customer Experience Evaluation

2018 International Conference on High Technology for Sustainable Development (HiTech), 2018
The concept of Virtual Gaming Platform is introduced. The modern type of organizational structure in the virtual gaming ecosystem is analysed. A methodological approach through Structural Equations Modeling (SEM) is suggested.
Roumiana Ilieva   +3 more
openaire   +2 more sources

Customer experience evaluation of the car rental industry in Delhi NCR

International Journal of Intelligent Enterprise, 2022
Pankaj Deshwal   +3 more
openaire   +2 more sources

End-to-End Network Customer Experience Evaluation and Optimization Method

2025 5th International Conference on Intelligent Communications and Computing (ICICC)
Service quality is the lifeline of an enterprise, and the quality of customer experience can be comprehensive evaluated by service performance. With the continuous enrichment of the types of network services, the demand for differentiated services ...
Yuben Bao   +5 more
openaire   +2 more sources

Home - About - Disclaimer - Privacy