Results 281 to 290 of about 1,362,111 (342)
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Customer experience in digital banking: a review and future research directions
International Journal of Quality and Service Sciences, 2022Purpose This study aims to demonstrate digital banking’s influence on customers’ evaluation of service experience and develop a framework identifying the most significant variables of digital banking that influence the financial performance of banks ...
S. Chauhan, A. Akhtar, Ashish Gupta
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EVALUATION OF DIGITAL CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY WHEN BUYING GOODS ONLINE
EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA, 2023The article presents the results of a statistical study of the dynamics of the development of digital skills of the Russian population, as well as studies the trends of changes in their involvement in the digital space when searching and buying goods in real time.
Elena S. Kravchenko +1 more
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, 2020
Purpose This paper aims to help hosts or service providers of sharing economy-based accommodation (SEA) to attract new customers and retain existing customers by exploring the antecedents and outcomes of customers’ participation intention.
Ling-Bing Guo +3 more
semanticscholar +1 more source
Purpose This paper aims to help hosts or service providers of sharing economy-based accommodation (SEA) to attract new customers and retain existing customers by exploring the antecedents and outcomes of customers’ participation intention.
Ling-Bing Guo +3 more
semanticscholar +1 more source
The evaluation of customer experience using BP neural network‐taking catering O2O takeout
Concurrency and Computation, 2019In China, catering O2O takeout develops rapidly; thus, there is the fierce competition in the catering O2O industry. More and more catering O2O takeout platforms focus on customer experience, especially service experience in distribution link, so it is ...
Y. Pei, Dandan Li, W. Xue
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Journal of Trade Science, 2021
In a challenging market and an increasingly important role of customers in banking sector, customer-based brand equity is receiving much attention from researchers and administrators. However, few studies have focused on the dimensions of the customer’s emotion to enhance brand equity. Based on the S-O-R theory, the aim of this study is to evaluate the
Hoa Le Quynh +2 more
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In a challenging market and an increasingly important role of customers in banking sector, customer-based brand equity is receiving much attention from researchers and administrators. However, few studies have focused on the dimensions of the customer’s emotion to enhance brand equity. Based on the S-O-R theory, the aim of this study is to evaluate the
Hoa Le Quynh +2 more
openaire +1 more source
Mapping customer experience: a taxonomical study using bibliometric visualization
, 2020Purpose This study aims to examine the trends and themes in the field of customer experience using a bibliometric analysis between 1957 and 2017. Design/methodology/approach The paper analyses 1,767 papers selected from Web of Science (WoS) database ...
P. Sindhu, Kumkum Bharti
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Evaluation of Customer eXperience and Behaviour: A Literature Review
2020This article presents a review of the literature from the last 5 years in research related to methods they have used to evaluate the Customer eXperience. Following the area of computer science, we observe how different works have integrated artificial intelligence or physiological signals to evaluate the emotional state or perceptions of a customer ...
Sandra Cano +2 more
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2021
How do customers evaluate purchased products? Prior research assumes that customers compare perceived actual performance with expected performance, resulting in customer satisfaction or dissatisfaction. While customer satisfaction and its influencing factors (e. g., customers’ mood, the form of communication, or the experienced variety of product usage)
Bucher, Jan-Hendrik +1 more
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How do customers evaluate purchased products? Prior research assumes that customers compare perceived actual performance with expected performance, resulting in customer satisfaction or dissatisfaction. While customer satisfaction and its influencing factors (e. g., customers’ mood, the form of communication, or the experienced variety of product usage)
Bucher, Jan-Hendrik +1 more
openaire +1 more source
Customer Experience of Smart Hotel Based on Network Evaluation Information
2021The paper analyzes the development background of smart hotels in China and points out that the homogenization of technology and user experience is the main problem at present. The research is carried out through combining “user experience” with “Servicescape” and “smart technologies”.
Ruiguang Tan +4 more
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The TQM Journal
PurposeCustomer experience management (CXM), which aims to achieve and maintain customers' long-term loyalty, has attracted the attention of many organizations.
Parisa Mousavi +3 more
semanticscholar +1 more source
PurposeCustomer experience management (CXM), which aims to achieve and maintain customers' long-term loyalty, has attracted the attention of many organizations.
Parisa Mousavi +3 more
semanticscholar +1 more source