Customer experience management - Open Access .click

Journal of Hospitality and Tourism Insights, 2023
PurposeCapsule hotels are a revolutionary Japanese concept of lodging that dates back over four decades. On the other hand, capsule hotels are a relatively new concept for most travelers outside of Japan.
V. Olorunsola, M. Saydam, T. Lasisi, K. Eluwole +3 more
semanticscholar +1 more source

Integrated Predictive Experience Management Framework (IPEMF) for Improving Customer Experience: In the Era of Digital Transformation

International Journal of Cloud Applications and Computing, 2022
Enterprises are adopting digital transformation with an exponential rate to drive growth through new business models and the use of digital technologies. Digital transformation is a business imperative rather than technology imperative.
N. Kumbhojkar, Arun Balakrishna Menon
semanticscholar +1 more source

A framework of customer experience management for hotel industry

, 2021
Purpose Creating an extraordinary and memorable customer experience is the goal of every company seeking to be a market leader. This amplifies the need for customer experience management (CEM), particularly in customer-centric industries.
Saman Rahimian +3 more
semanticscholar +1 more source

Customer Experience Management

Demystifying AI for the Enterprise, 2021
This rapidly changing environment is forcing organizations to evolve their customer experience management processes in general — and contact center capabilities specifically.
Kirk Borne
semanticscholar +1 more source

customer relationship management
customer retention
service quality

customer advocacy
customer intelligence
customer satisfaction

engineering
customer to customer
loyalty business model