Results 241 to 250 of about 12,744 (262)

Reimagining customer service through journey mapping and measurement

European Journal of Marketing, 2020
Steven W Hartley, Charles H Patti
exaly  

Improved or decreased? Customer experience with self-service technology versus human service in hotels in China

Journal of Hospitality Marketing and Management, 2022
Chun Liu, Kam Hung
exaly  

How to measure the customer experience along the customer journey

2021
Gahler, Markus, Paul, Michael, Klein, Jan F.   +2 more
openaire   +1 more source

Measuring the customer experience

2017
openaire   +1 more source

Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature

Journal of Service Research, 2020
Philipp Klaus, Timothy Keiningham, Katrien Verleye   +2 more
exaly  

Measuring Customer Experience

2015
openaire   +1 more source

Customer experience – a review and research agenda

Journal of Service Theory and Practice, 2017
Jayesh Aagja
exaly  

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter Verhoef
exaly  

The co-creation experience from the customer perspective: its measurement and determinants

Journal of Service Management, 2015
Katrien Verleye
exaly  

Measurement and impact of customer experience in banking sector

Decision, 2014
Hardeep Chahal
exaly