Results 251 to 260 of about 12,744 (262)

Conceptualizing and Measuring Customer Experience

2013
Alvarez Leon, Jafet, Ascencao, Mario Passos   +2 more
openaire   +1 more source

Developing a measurement scale for the customer experience along the customer journey

2021
Gahler, Markus, Paul, Michael, Klein, Jan F.   +2 more
openaire   +1 more source

Reconceptualisation of Customer Experience Quality (CXQ) Measurement Scale

Procedia Economics and Finance, 2016
Associate Professor Dr Mazzini Binti Muda
exaly  

The CX scale: measuring customer experiences throughout the customer journey

2021
Gahler, Markus, Paul, Michael, Klein, Jan F.   +2 more
openaire   +1 more source

Customer Experience in E-commerce: A Framework for Measurement and Optimization

2025 5th International Conference on Electrical, Computer and Energy Technologies (ICECET)
Varun Dogra, Srinivas Kumar Mittameedi
openaire   +1 more source

The interplay of customer experience and commitment

Journal of Services Marketing, 2017
Helen Bruce, Timothy Keiningham, Linda Alkire   +2 more
exaly  

Customer Experience Management in Retailing: An Organizing Framework

Journal of Retailing, 2009
Dhruv Grewal, Michael Levy
exaly  

How to Sustain the Customer Experience:

European Management Journal, 2007
Giuliano Noci
exaly  

Fresh perspectives on customer experience

Journal of Services Marketing, 2015
Anders Gustafsson, Philipp Klaus, Margareta Friman   +2 more
exaly  

Applying Metalytics to Measure Customer Experience in the Metaverse

2022
openaire   +1 more source