Results 51 to 60 of about 12,744 (262)

The Role of Actual and Purported Origin in e‐Commerce Wine Pricing: Evidence From Italian and French Names on Labels

Agribusiness, EarlyView.
ABSTRACT The origin of a product, if associated with good quality, can contribute to building a positive collective reputation, leading to a potential price premium. However, it is conceivable that a producer markets a product by evoking symbols, images, words, and values typical of places other than where it was designed or produced, creating a ...
Annalisa Caloffi, Amir Maghssudipour, Gianluca Stefani   +2 more
wiley   +1 more source

Ethical Sales Behavior Influencing Trust, Loyalty, Green Experience, and Satisfaction in UAE Public Entrepreneur Firms

Aptisi Transactions on Technopreneurship
Customer satisfaction (CST) is a critical focus for both public and private organizations due to its significant impact on business success. In this context, ethical sales behavior, perceived trust, customer loyalty, and green experience are identified ...
Marwa Ahli, Mohd Faiz Hilmi, Anas Abudaqa   +2 more
doaj   +1 more source

An Enriched Customer Journey Map: How to Construct and Visualize a Global Portrait of Both Lived and Perceived Users’ Experiences?

Designs, 2020
Design is about understanding the system and its users. Although User Experience (UX) research methodologies aim to explain the benefits of a holistic measurement approach including explicit (e.g., self-reported) and implicit (e.g., automatic and ...
Juliana Alvarez, Pierre-Majorique Léger, Marc Fredette, Shang-Lin Chen, Benjamin Maunier, Sylvain Senecal   +5 more
doaj   +1 more source

Determinants of Knowledge and Usage of Generative Artificial Intelligence in Agricultural Extension: Evidence From Tennessee Extension Personnel

Agribusiness, EarlyView.
ABSTRACT This paper examines the determinants of generative AI (GenAI) knowledge and usage among agricultural extension professionals. Drawing on survey data from agricultural extension personnel in Tennessee, we employ regression analyses and latent Dirichlet allocation (LDA) for topic modeling of open‐ended responses to study the knowledge and usage ...
Abdelaziz Lawani, Jason de Koff, James Muriuki, Anna‐Liisa Ihuhwa   +3 more
wiley   +1 more source

Voice of Customer- A Tool to Measure the Experience of Care

Apollo Medicine, 2007
As hospitals experience growing pressure to increase the quality of their outcomes, enhance the safety of their patients, greater attention and scrutiny has be given to the accountability function of patient satisfaction scores, and to ways in which patient satisfaction measurement can be further integrated into an overall measure of clinical quality.
Pawan Kumar, R.S. Uberoi, Umesh Gupta, Anupam Sibal   +3 more
openaire   +2 more sources

The Mediating Role of Brand Love in the Relationship Between Brand Experience, Customer Satisfaction, and Word-of-Mouth

Sketsa Bisnis
The rapid growth of the global smartphone industry has made smartphones an essential part of modern life. In Indonesia, the number of smartphone users increased from 191.4 million in 2023 to 195.3 million in 2024, intensifying market competition. In this
Muhamad Syaeful Anwar, Liesta Verawati, Mona Tiorina Manurung, Fanniya Dyah Prameswari, Amelia Devi Putri Ariyanto Ariyanto   +4 more
doaj   +1 more source

Measuring Customer Experience in E-Retail

Administrative Sciences
In digital retail, where competition intensifies and customer expectations evolve rapidly, understanding the interplay among customer experience metrics is critical for strategic decision-making. Despite widespread adoption of feedback programmes, practitioners struggle to interpret how improvements in transactional ease, experiential quality, and ...
Paulo Botelho Pires, Beatriz Martins Perestrelo, José Duarte Santos   +2 more
openaire   +1 more source

Regional Differences in U.S. Consumer Preferences for Native Woody Shrubs With Varying Aesthetic Characteristics

Agribusiness, EarlyView.
ABSTRACT Native plants offer a variety of aesthetic (e.g., fall colour, fruit, flowers) and functional benefits (e.g., pollinator friendly, wildlife friendly, water management). How these benefits influence consumer choice and perceived value of native versus introduced plants is not well understood.
Alicia Rihn, Ariana P. Torres, Sue Barton, Bridget K. Behe   +3 more
wiley   +1 more source

Measuring Consumer Experience in Community Unmanned Stores: Development of the ECUS-Scale for Omnichannel Digital Retail

Journal of Theoretical and Applied Electronic Commerce Research
As consumer behavior increasingly shifts toward hyperlocal, digitally mediated retail journeys, community unmanned stores have emerged as a transformative model that integrates smart technologies with community proximity services.
Weizhuan Hu, Linghao Zhang, Yilin Wang, Jianbin Wu   +3 more
doaj   +1 more source

Service Quality and Repeat Usage: A Case of Rising Expectations

Marketing Management Journal, 1998
The literature has focused on differences between customer expectations and delivery perceptions as the basis for service quality measurement, but little work has been undertaken to evaluate whether service expectations and perceptions change with usage ...
BRIAN ENGELLAND, CHRIS HOPKINS, LETTY WORKMAN, MANDEEP SINGH   +3 more
doaj   +1 more source