Results 1 to 10 of about 110,945 (198)

Study of Customer Journey Map in Electronic Bookshops [PDF]

تحقیقات کتابداری و اطلاع‌رسانی دانشگاهی, 2021
Purpose: The purpose of this research was to identify the touchpoints in the customer journey map of electronic bookshops.Methodology: This study was an “applied research” and was conducted by analytical-survey method, the statistical population of this ...
Roghayeh Sabzalian, Alireza Noruzi, Mohsen Nazari   +2 more
doaj   +2 more sources

Co‐designing a telepractice journey map with disability customers and clinicians: Partnering with users to understand challenges from their perspective [PDF]

Health Expectations
Introduction Telepractice has the potential to align with the directive to reduce inequalities by United Nations Sustainable Development Goal 10. Telepractice additionally addresses a national digital health strategic plan for accessible digitally ...
Cloe Benz, William Scott‐Jeffs, Jerah Revitt, Chloe Brabon, Chloe Fermanis, Melanie Hawkes, Catherine Keane, Robert Dyke, Samantha Cooper, Matthew Locantro, Mai Welsh, Richard Norman, Delia Hendrie, Suzanne Robinson   +13 more
doaj   +2 more sources

A persona-based exploration of rabies post-exposure prophylaxis seeking behavior and its implication for communication strategic planning: Evidence from Thailand [PDF]

One Health
Rabies is a lethal zoonotic illness that claims over 59,000 lives annually. However, this fatality can be avoided by postexposure prophylaxis (PEP).
Jitjayang Yamabhai, Patoo Cusripituck, Teerawan Mingbualuang, Nareerat Sangkachai, Wimwiga Sakchainanon, Chanatda Tungwongjulaniam, Onphirul Yurachai, Ratana Theerawat, Anuwat Wiratsudakul   +8 more
doaj   +2 more sources

Human–AI collaboration for prehospital trauma triage: Designing the On Scene Injury Severity Prediction (OSISP) model as a clinical decision support system [PDF]

Digital Health
Objective This study aims to advance the On Scene Injury Severity Prediction (OSISP), an Artificial Intelligence (AI)-based model, as a Clinical Decision Support System (CDSS) that supports Emergency Medical Service (EMS) personnel during on-scene ...
Anna Bakidou, Magnus Andersson Hagiwara, Eunji Lee, Eva-Corina Caragounis, Bengt Arne Sjöqvist, Mattias Seth, Anders Jonsson, Stefan Candefjord   +7 more
doaj   +2 more sources

Redesigning Telemedicine for Traditional Chinese Medicine: Service Design Approach to Digital Transformation

JMIR Human Factors
BackgroundWith the rising global adoption of telemedicine, there is a crucial need to address inefficiencies and challenges in current service systems. This case study focused on enhancing the telemedicine service system of a traditional Chinese medicine
Arisara Jiamsanguanwong, Romanee Luo, Ratchapoom Kaingam, Oran Kittithreerapronchai, Waratta Authayarat   +4 more
doaj   +2 more sources

SMARTCLOTH Prototype for Dietary Management in Patients With Diabetes Mellitus: Tutorial on Human-Centered Design Methodology for Health Care Hardware Development

Journal of Medical Internet Research
BackgroundDeveloping user-centered digital health hardware requires systematic design methods applicable across clinical contexts. As diabetes mellitus continues to rise globally and contributes to morbidity, mortality, and costs, effective nutritional ...
Jose M Palomares, Rafael Molina-Luque, Fernando León-García, Irene Casares-Rodríguez, María García-Rodríguez, María Pilar Villena Esponera, Guillermo Molina-Recio   +6 more
doaj   +2 more sources

Process mining and customer journey mapping in healthcare: Enhancing patient-centred care in stroke rehabilitation [PDF]

Digital Health
Background Patient-centred care and enhancing patient experience is a priority across Australia. Stroke rehabilitation has multiple consumer touchpoints that would benefit from a better understanding of customer journeys, subsequently impacting better ...
Ingy Shafei, Jonathan Karnon, Maria Crotty   +2 more
doaj   +2 more sources

The research of the customer journey of users of local treatment facilities made of fiberglass and composite materials using the customer journey map [PDF]

Економічний вісник Державного вищого навчального закладу Український державний хіміко-технологічний університет, 2021
The current conditions for the functioning of enterprises-manufacturers of local treatment facilities made of fiberglass and composite materials have been given, a significant impact on the performance of which is carried out, first of all, by the ...
Vira Zhuravel , Andrii Kutsynskyi , Mariia Kutsynska   +2 more
doaj   +1 more source

The theoretical aspects of using customer journey map as a marketing automation toolkit for developing a brand of local treatment facilities made of fiberglass and composite materials [PDF]

Економічний вісник Державного вищого навчального закладу Український державний хіміко-технологічний університет, 2021
The current conditions for the functioning of enterprises-manufacturers of local treatment facilities made of fiberglass and composite materials have been given, a significant impact on the implementation of which is exerted, first of all, by changes in ...
Vira Zhuravel , Andrii Kutsynskyi , Mariia Kutsynska   +2 more
doaj   +1 more source

Customer Experience Management; Trends and Areas in Research [PDF]

‫مدیریت بازرگانی, 2021
Objective Customer experience management has been regarded as a hot topic for managers and marketing researchers recently. The growing interest in the customer experience area is a result of the increasing complexity of channels, interactions, choices ...
Parisa Mousavi, Fariborz Rahimnia, Mohammad Mehraeen, Mehdi Shamizanjani   +3 more
doaj   +1 more source