Results 61 to 70 of about 216,373 (303)

Pengaruh Kepercayaan Pelanggan terhadap Word Of Mouth, Niat Beli dan Retensi Pelanggan Gerai Indomaret di Surabaya [PDF]

, 2014
Trust on brand is strongly needed to sustain a business since trusted customers potentially leads to positive word-of-mouth (WOM), purchase intention, and customer retention.
Rizanata, M. F. (Muhamad)
core   +3 more sources

Wine Tourism as a Catalyst for Sustainable Performance: The Mediating Role of Corporate Legitimacy and Green Innovation

Agribusiness, EarlyView.
ABSTRACT This study aims to explore the influence of Wine Tourism (WT) on the Sustainable Performance (SP) of wineries in Spain. It particularly investigates how Corporate Social Legitimacy (CSL) and Green Innovation (GI) may act as intermediary factors in this relationship.
Javier Martínez‐Falcó, Eduardo Sánchez‐García, Bartolomé Marco‐Lajara, Luis A. Millán‐Tudela   +3 more
wiley   +1 more source

Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective

Cogent Social Sciences
Online service quality acts as a lever that service providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth in the adoption of internet banking during the COVID-19 pandemic, the purpose of this study ...
Phillip Dangaiso, Paul Mukucha, Forbes Makudza, Tendai Towo, Knowledge Jonasi, Divaries Cosmas Jaravaza   +5 more
doaj   +1 more source

Price Transmission During Promotions: A Case Study of Spanish Milk Brands

Agribusiness, EarlyView.
ABSTRACT Price promotion is the marketing tool typically used by retail brands to boost sales and gain market share. In this paper, we intend to investigate the price transmission mechanism among competitive brands in Spain when price reductions that are associated with price promotions take place.
Yasmine Bedoui, Yan Jin, José María Gil   +2 more
wiley   +1 more source

Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry

SAGE Open, 2021
The increasing growth of new hotels in the Malaysian domestic market indicates that the hospitality and tourism industry is growing rapidly. As a result, there will be high competition as customers can easily switch from one hotel to the other. Therefore,
Suha Fouad Salem
doaj   +1 more source

Growth of Omnichannel Grocery Retailing and Food Prices

Agribusiness, EarlyView.
ABSTRACT This paper examines the effects of the growth of omnichannel grocery retailing on food prices. We first develop a conceptual model of consumer choice and retailer pricing that allows us to evaluate changes in equilibrium prices, quantities, and profits with online channel growth and alternative pricing strategies.
Xiangwen Kong, Metin Çakır, Qingxiao Li   +2 more
wiley   +1 more source

Linking service quality, trust and customer retention: examining the mediating effect of customer satisfaction in relational service contexts

Cogent Business & Management
Customer retention has become a critical concern in Indonesia’s banking industry, where intensifying competition requires banks to move beyond transactional approaches toward more relationship-oriented strategies.
Ludfi Djajanto, Anik Kusmintarti, Triesti Candrawati, Tri Yulistyawati Evelina   +3 more
doaj   +1 more source

PENGEMBANGAN MODEL LOYALITAS NASABAH PADA PERBANKAN SYARIAH (BANK SYARIAH MANDIRI)

Journal of Engineering and Management in Industrial System, 2016
Customer loyalty is the key to customer retention, so that customer loyalty needs to be accomplished before reaching customer retention. Customer satisfaction is considered as an important factor and a positive effect on customer loyalty so far.
Anita Ilmaniati, Iwan Inrawan Wiratmadja
doaj   +1 more source

Vendor Types, Attendance, Experience and Sales 2019–2021: Evidence From Five Rural Oregon Farmers Markets

Agribusiness, EarlyView.
ABSTRACT Farmers markets provide a direct‐to‐consumer marketing path for farmers and small businesses, facilitating customer discovery and product refinement. This paper explores farmers markets as a business incubator, with a focus on beginning vendors and resilience to a shock, namely, COVID‐19 market restrictions.
Mallory L. Rahe, Juo‐Han Tsay, Sarah A. Low   +2 more
wiley   +1 more source

A study of customer commitment through the use of the conversion model in the South African motor vehicle industry

South African Journal of Economic and Management Sciences, 2012
Consumer markets have become increasingly competitive. Numerous measures to gauge and predict loyalty and commitment have been developed to assist management in this respect.
Nic Terblanche
doaj   +1 more source