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2019
The concept customer value has many meanings (Woodall 2003), but, from a marketing theory, two dominate: customer value refers to customers’ perceptions of what they receive and in return for what they sacrifice (Zeithaml 1988). The creation of customer value has long been recognized as a central concept in marketing (Woodruff 1997)
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The concept customer value has many meanings (Woodall 2003), but, from a marketing theory, two dominate: customer value refers to customers’ perceptions of what they receive and in return for what they sacrifice (Zeithaml 1988). The creation of customer value has long been recognized as a central concept in marketing (Woodruff 1997)
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2017
In this chapter we will look at: • Why a theme-based approach to value propositions is beneficial • How to get to the key themes and issues affecting your customers • Understanding what drives change (Industry themes versus individual customer issues) • The mixed method approach to gathering customer intelligence • Tips to get ...
Simon Kelly +2 more
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In this chapter we will look at: • Why a theme-based approach to value propositions is beneficial • How to get to the key themes and issues affecting your customers • Understanding what drives change (Industry themes versus individual customer issues) • The mixed method approach to gathering customer intelligence • Tips to get ...
Simon Kelly +2 more
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Customer Value and Customer Selection
2014The fact that the establishment and cultivation of business relationships require substantial resources, raises the question whether those investments are compensated by the earnings achieved. To answer this question, it is necessary to determine the value of single customers and to make decisions on how to select and shape the relationship with them ...
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Customer Value. Soddisfazione, fedeltà, valore
2009Dopo aver inquadrato le strategie alla base del miglioramento delle performance di marketing, il libro ripercorre un modello concettuale (la Customer-based View) che evidenzia i nessi causali fra il valore generato per il cliente, l’ampiezza e la qualità delle relazioni di mercato, il valore dell’impresa nella prospettiva degli azionisti e le risorse ...
Busacca, Bruno, Bertoli, Giuseppe
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2019
In this chapter, we discuss the relevance of customer value models. Too many companies have no specific insights in the value of their customers. To improve this situation, we explain the relevance of the customer value and explain how you can create your own customer value model.
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In this chapter, we discuss the relevance of customer value models. Too many companies have no specific insights in the value of their customers. To improve this situation, we explain the relevance of the customer value and explain how you can create your own customer value model.
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2018
Part I Customer Value Mindset Chapter 1. Customers Want Exceptional Value Now! Chapter 2. Be Customer-Centric Chapter 3. Business Models and Value Propositions Part II Customer Value Strategies Chapter 4. Segmentation and Customer Value Chapter 5. Service Excellence Chapter 6. Quality, Price and Image Chapter 7.
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Part I Customer Value Mindset Chapter 1. Customers Want Exceptional Value Now! Chapter 2. Be Customer-Centric Chapter 3. Business Models and Value Propositions Part II Customer Value Strategies Chapter 4. Segmentation and Customer Value Chapter 5. Service Excellence Chapter 6. Quality, Price and Image Chapter 7.
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