Critical review of the e-loyalty literature: a purchase-centred framework [PDF]
, 2012 Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers.
Valvi, AC +3 more
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The importance of e-service quality in the livestreaming music concert business
Cogent Social Sciences, 2022 The live music concert business was one of the economic sectors most affected by mandatory quarantine and social restrictions due to COVID-19. The quarantine forced this industry to reinvent itself through digital communication, to be able to continue ...
Jose Andres Areiza-Padilla +1 more
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Journal of Economics, Business & Accountancy Ventura, 2020 The online trading system allows traders to enter orders directly into the system via electronic media immediately and directly. This condition will affect the level of customer satisfaction while increasing customer loyalty.
Rohmad Fuad Armansyah
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Salesperson Self-Regulated Learning and Online Customers’ Patronage: An Ambidexterity Perspective
Frontiers in Psychology, 2021 Although the roles of exploratory and exploitative learning as alternative sales skills have been documented, there is not yet a clear consensus, and empirical evidence in the online sales context is lacking.
Bing Han, Hua Fan
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The role of brand loyalty and social media in e-commerce interfaces: survey results and implications for user interfaces [PDF]
, 2015 This paper explores the role of brand loyalty and social media in e-commerce interfaces. A survey consisting of 118 respondents was contacted to address the questions relating to online shopping and brand loyalty. Link between the frequency of access and
Rigas, Dimitrios +3 more
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Employee loyalty: a study of staff commitment levels towards retailing, the retailer and the store [PDF]
, 2007 Securing the commitment of employees can generate a number of organisational benefits, such as reducing recruitment costs and improving interactions between customers and employees.
Whysall, P +6 more
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A Theoretical Study of E-Loyalty
Bioscience Biotechnology Research Communications, 2021 Indian consumers have predominantly been dependent on the small neighborhood store (the unorganized sector). Inspite of the development of the organized sector (the organized brick and mortar stores and e commerce websites), it constitutes only 10 percent of the complete retail market.
openaire +1 more source
Pengaruh Service Quality, E-Trust Terhadap E-Satisfaction Dan E-Loyalty Konsumen
Sketsa Bisnis, 2021 English Version The aim of this paper is to find out the effect of service quality on e-trust, service quality on e-loyalty, e-trust on e-satisfaction, and e-trust on e-loyalty. This research is an explanatory research.
Rufina Pramuditha +2 more
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Factors Influencing Electronic Brand Love and E-Loyalty [PDF]
Journal of Information Technology Management, 2023 This research aims to evaluate the effect of consumer traits, service quality, perception-based factors, customer satisfaction, and e-trust on electronic brand love and e-loyalty.
Reza Salehzadeh +2 more
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Factors affecting domestic internet user′s e-loyalty to the travel agencies’ web sites [PDF]
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2012 The present paper tries to probe into the theme of e-loyalty focusing on the likely impact that the three independent variables, perceived e-quality, perceived e-value, and attitude towards e-shopping, may have on it.
abolfazl taaj zadeh namin +1 more
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