Results 11 to 20 of about 320,173 (310)
Internal customer satisfaction improvement with QFD technique
Business Process Management Journal, 2016 Purpose– The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments in relation to quality characteristics for increasing internal customer satisfaction.Design/methodology/approach– The ...
Camgöz-Akdağ, Hatice +2 more
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PEMASARAN INTERNAL DAN KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA STIE SAKTI ALAM KERINCI
Jurnal Benefita, 2017 Internal marketing that properly done would have an impact on service quality, which furthercould increase customer satisfaction and customer loyalty. The aim of this research was to determine how much influence application internal marketing and service
Indra Budaya
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JKBM (Jurnal Konsep Bisnis dan Manajemen), 2017 This study aimed to analyze the influence of internal organizational relations and employee-customer relationship to job satisfaction through empowerment of employees.
Winda Ardiani, Rizky Putra
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Frontiers in Psychology, 2022 Digital transformation of traditional enterprises can better develop new customer relationships and help mitigate the business risk of their over-reliance on single-customer relationships.
Laihui Liu, Suxia An, Xiangyu Liu
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PERFORMANCE MEASUREMENT OF SUGARCANE FARMERS COOPERATIVE USING BALANCED SCORECARD METHOD [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2023 As an organization that brings together sugarcane farmers, cooperatives of smallholder sugarcane farmers, partners of farmers certainly have: goals to be achieved, the achievement of cooperative goals required performance improvement.
Cahyani H.D., Waluyati L.R., Irham
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Jurnal Ekonomi dan Bisnis, 2016 The aim of this research is to investigate the implication of internal marketing and internal service quality effectivity towards internal customer satisfaction in Tourism Industry in Yogyakarta Special Territory.
Jumadi Jumadi
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Modeling the factors that explain customer loyalty in retail banking [PDF]
Innovative Marketing, 2021 Literature suggests that achieving adequate customer loyalty is a significant determinant of growth and profitability. However, in South Africa, there is no evidence of a validated customer-loyalty-in-retail-banking scale.
Marko van Deventer +1 more
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Development of Internal Marketing with Dynamic Systems Approach in Utilities (Case Study: Wuhan Fiberglass International Technology Company) [PDF]
تحقیقات کاربردی علوم جغرافیایی, 2022 Previous research has acknowledged the importance of human resources in service companies by influencing the end customer and has shown that if internal marketing succeeds, external marketing will also develop, but describing this development is beyond ...
Alireza Mirzaei Qatarollar +2 more
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Improving the Management Process through IT&C for Increasing the Customer Satisfaction Level in Health Care Sector [PDF]
Management and Economics Review, 2019 In order to become Client-oriented, an organization needs to improve each service and to align the business processes with its customer satisfaction strategy. Customer oriented means to place the client satisfaction at the core of the business decisions.
Darko SHULESKI +3 more
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A Structural Analysis of Loyalty in Professional Baseball:
Maketingu rebyu, 2021 In this study, the causal structure of loyalty formation in sport relationship marketing was analyzed to gain insights into long-term competitive advantage.
Erika Tanaka
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