Results 11 to 20 of about 512,812 (340)
Internal customer satisfaction improvement with QFD technique
Business Process Management Journal, 2016 Purpose– The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments in relation to quality characteristics for increasing internal customer satisfaction.Design/methodology/approach– The ...
Camgöz-Akdağ, Hatice +2 more
openaire +5 more sources
International Journal of Distributed Sensor Networks, 2015 Human resource capability is valuable, rare, irreplaceable, and difficult to imitate; therefore, it is crucial for creating sustainable competitive advantages.
Huan-Ming Chuang +2 more
doaj +2 more sources
Internal Customer Satisfaction in Health-Care Organizations: A Multicriteria Analysis Approach
International Journal of Public Administration, 2014 The main aim of the presented research is to assess personnel satisfaction at the General Hospital of Chania (GHC), Greece, during the current economic crisis period. Data analysis is based on the MUltiplecriteria Satisfaction Analysis (MUSA) method, which is a multicriteria analysis model for collectively measuring customer satisfaction.
Ματσατσινης Νικολαος(http://users.isc.tuc.gr/~nmatsatsinis) +4 more
openaire +3 more sources
Study on Internal Service Quality, Job Satisfaction and Customer Satisfaction in Airline Industry
Journal of the Korea Society of Computer and Information, 2016 In this study, the basic concept of service profit chain was introduced based on the existing studies related to service quality of airline ground crew to find out how are customer satisfaction influenced by factors related to employees who provide service quality to the customers, such as internal service quality and job satisfaction. The data of this
Seung-Lee Kim, Young-Shin Cho
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Determinants of internal service quality and the relationship with internal customer satisfaction
African Journal of Business Management, 2012 The study seeks to contribute to the knowledge relating to internal service quality by adapting an instrument to measure internal service quality within a functional unit based on the perceptions of internal employees (receivers of service). Whilst service quality and its antecedents have been widely researched through literature and addressed in ...
M. Dhurup
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PEMASARAN INTERNAL DAN KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA STIE SAKTI ALAM KERINCI
Jurnal Benefita, 2017 Internal marketing that properly done would have an impact on service quality, which furthercould increase customer satisfaction and customer loyalty. The aim of this research was to determine how much influence application internal marketing and service
Indra Budaya
doaj +1 more source
Frontiers in Psychology, 2022 Digital transformation of traditional enterprises can better develop new customer relationships and help mitigate the business risk of their over-reliance on single-customer relationships.
Laihui Liu, Suxia An, Xiangyu Liu
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IKONOMIKA, 2022 This study aims to see how the role of job satisfaction as a mediator on the influence of internal marketing on the quality of customer service at Islamic Banks in Palembang City. This study uses a quantitative approach to conduct a descriptive survey. A
Bakti Setyadi +2 more
semanticscholar +1 more source
JKBM (Jurnal Konsep Bisnis dan Manajemen), 2017 This study aimed to analyze the influence of internal organizational relations and employee-customer relationship to job satisfaction through empowerment of employees.
Winda Ardiani, Rizky Putra
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