Results 1 to 10 of about 322,074 (344)
The interrelationship between internal marketing, employee perceived quality and customer satisfaction – a conventional banking perspective [PDF]
Cogent Business & Management, 2021 This study explores how internal marketing influences employees’ perceived ability to deliver service quality in the conventional banking industry in Oman.
Leigh de Bruin +2 more
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Customer Satisfaction and Internal Control
SSRN Electronic Journal, 2023 ABSTRACT We investigate whether firms’ ineffective internal control over financial reporting is associated with customer satisfaction, measured by product ratings on Amazon.com. Internal control weaknesses will likely corrupt the information environment, compromise coordination, and divert corporate resources to address the control ...
Ting Chen +3 more
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PLoS ONE, 2023 With the concept of "healthy lifestyle" deeply rooted in people's minds, the sports service industry is thriving, which has resulted in intense competition. The sports service industry must improve its service quality to be competitive.
Shi Qi Xu +4 more
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DOES INTERNAL MARKETING CONTRIBUTE TO CUSTOMER SATISFACTION?
Jurnal Aplikasi Manajemen, 2020 This study used a quantitative approach to measure the extent to which the implementation of aspects of Internal Marketing can increase job satisfaction of PNM Ulamm Gorontalo employees and their impact on customer satisfaction.
Andi Juanna, Agus Hakri Bokingo
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International Journal of Law, Government and Communication, 2023 This paper analyzes the effect between communication strategy, communication barriers, organizational commitment, and customer satisfaction in service provision. Data collection was conducted to 308 internal clients at a local University. The data of this study was analyzed using descriptive statistics, correlation analysis, and regression analysis ...
Romlah Ramli, Nor Aziah Mehat
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The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness [PDF]
International Journal of Distributed Sensor Networks, 2015 Human resource capability is valuable, rare, irreplaceable, and difficult to imitate; therefore, it is crucial for creating sustainable competitive advantages.
Huan-Ming Chuang +2 more
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Non-conformity handling process and internal customer satisfaction [PDF]
, 2013 Customers are essential to a commercial operation of the company so therefore taking care of relationships is one of the most important things to be maintained.
Johanna Latvakangas
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Orientation on internal customer satisfaction in public administration
Studia Administracji i BezpieczeństwaIn the modern world, there is a constant increase in the role and importance of the customer who is achieving a dominant position in mutual relations in the organization. The situation is also noticeable in the public administration sector, where activities related to improving the functioning of the office, customer service and customer satisfaction ...
Sabina Ren
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Relationship between Internal Marketing and Service Quality with Customers' Satisfaction
International Journal of Marketing Studies, 2011 This study aims at investigating the relationship between internal marketing and service quality to customers' satisfaction in Jordan commercial banks, through answering the following questions: Do commercial banks in Jordan apply the appropriate concept of internal marketing?
Abdelmoti Suleiman Aburoub +2 more
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Internal Customer Satisfaction at Department of Nursing, Siriraj Hospital
Siriraj Medical Journal, 2006 Objective: To determine the levels of internal customer satisfaction and to take their requirements as well as problems after using services at the Department of Nursing.
Chanakarn Boonnuch +4 more
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