Results 11 to 20 of about 322,074 (344)
Study on Internal Service Quality, Job Satisfaction and Customer Satisfaction in Airline Industry
Journal of the Korea Society of Computer and Information, 2016 In this study, the basic concept of service profit chain was introduced based on the existing studies related to service quality of airline ground crew to find out how are customer satisfaction influenced by factors related to employees who provide service quality to the customers, such as internal service quality and job satisfaction. The data of this
Seung-Lee Kim, Young-Shin Cho
exaly +3 more sources
Determinants of internal service quality and the relationship with internal customer satisfaction
African Journal of Business Management, 2012 The study seeks to contribute to the knowledge relating to internal service quality by adapting an instrument to measure internal service quality within a functional unit based on the perceptions of internal employees (receivers of service). Whilst service quality and its antecedents have been widely researched through literature and addressed in ...
M. Dhurup
openaire +2 more sources
Innovative approaches to assessing the level of internal customer satisfaction [PDF]
Економічний вісник Державного вищого навчального закладу Український державний хіміко-технологічний університет, 2020 In the article the concept of internal customer satisfaction is considered. The assessment of such an indicator is quite new, but very relevant for Ukrainian management. It helps to assess the level of cooperation between departments, to see the problems
Riabtseva O.E., Masiuk N.O.
doaj +1 more source
The effects of supply chain information integration on organizational performance in food small industry [PDF]
Management Science Letters, 2019 This study aims to examine the effect of supply chain information integration consisting of internal and exter-nal Information Integration on organizational performance, which consists of customer satisfaction, supply chain performance, and financial ...
Sambudi Hamali +3 more
doaj +1 more source
Dimensions that characterize loyalty of internal customers in health services
Revista Información Científica, 2023 Introduction: satisfaction of internal members of any organization, in particular those which provide medical services, is of a great interest and importance when it comes to achieve high levels of satisfaction and, therefore, loyalty of both patients ...
Ingrid Helga Steffanell-De León +3 more
doaj +1 more source
Analisis Kepuasan Pelanggan Produk Abon Ikan di UMKM Babonsenyum dengan Metode SERVQUAL dan SWOT
Jurnal Serambi Engineering, 2023 This study aims to analyze customer satisfaction as a foundation in designing marketing strategies for shredded fish products in Babonsenyum MSMEs.
Abdurrahman Juret +2 more
doaj +1 more source
Internal marketing and salespeople's out-of-role behaviour: The mediating role of job satisfaction
European Research on Management and Business Economics, 2023 This study examines the effect of internal marketing (IM) on salespeople's in-role and out-of-role behaviours and how these behaviours affect customer satisfaction and sales performance.
Ho-Taek Yi +2 more
doaj +1 more source
Examining the Influence of Store Environment in Hedonic and Utilitarian Shopping
Administrative Sciences, 2021 Much of the literature on the attractiveness and pleasantness of retail stores has focused on the critical influence of store atmosphere or ambient attributes, which influence customer satisfaction and store choice.
Cristina Calvo-Porral +1 more
doaj +1 more source
Internal customer satisfaction improvement with QFD technique
Business Process Management Journal, 2016 Purpose– The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments in relation to quality characteristics for increasing internal customer satisfaction.Design/methodology/approach– The ...
Camgöz-Akdağ, Hatice +2 more
openaire +4 more sources