PERFORMANCE MEASUREMENT OF SUGARCANE FARMERS COOPERATIVE USING BALANCED SCORECARD METHOD [PDF]
As an organization that brings together sugarcane farmers, cooperatives of smallholder sugarcane farmers, partners of farmers certainly have: goals to be achieved, the achievement of cooperative goals required performance improvement.
Cahyani H.D., Waluyati L.R., Irham
doaj +1 more source
The role of empowerment in improving internal process, customer satisfaction, learning and growth
Article history: Received: September 4 2019 Received in revised format: September 4 2019 Accepted: October 12, 2019 Available online: October 12, 2019 The objective of this research was to identify the role of empowerment in enhancing Safeway Company's ...
Ziyad Saleh Al-Omari +2 more
semanticscholar +1 more source
The aim of this research is to investigate the implication of internal marketing and internal service quality effectivity towards internal customer satisfaction in Tourism Industry in Yogyakarta Special Territory.
Jumadi Jumadi
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Modeling the factors that explain customer loyalty in retail banking [PDF]
Literature suggests that achieving adequate customer loyalty is a significant determinant of growth and profitability. However, in South Africa, there is no evidence of a validated customer-loyalty-in-retail-banking scale.
Marko van Deventer +1 more
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Development of Internal Marketing with Dynamic Systems Approach in Utilities (Case Study: Wuhan Fiberglass International Technology Company) [PDF]
Previous research has acknowledged the importance of human resources in service companies by influencing the end customer and has shown that if internal marketing succeeds, external marketing will also develop, but describing this development is beyond ...
Alireza Mirzaei Qatarollar +2 more
doaj
Improving the Management Process through IT&C for Increasing the Customer Satisfaction Level in Health Care Sector [PDF]
In order to become Client-oriented, an organization needs to improve each service and to align the business processes with its customer satisfaction strategy. Customer oriented means to place the client satisfaction at the core of the business decisions.
Darko SHULESKI +3 more
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A Structural Analysis of Loyalty in Professional Baseball:
In this study, the causal structure of loyalty formation in sport relationship marketing was analyzed to gain insights into long-term competitive advantage.
Erika Tanaka
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Implementation of HR management functions: A quality-analysis
This study aims to analyze the practice of Human Resource (HR) management functions in Madrasah Aliyah Negeri (MAN) Yogyakarta III from a quality perspective.
Wahyudin Noor, Juhji Juhji
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Pengaruh Kualitas Produk dan Pengendalian Internal Terhadap Kepuasan Konsumen E-Commerce
Consumer satisfaction is an important aspect that needs to be considered by e-commerce sellers. Good product quality and supported by proper internal control will increase e-commerce customer satisfaction. This study aims to examine the effect of product
Silvia Gunawan, Candra Sinuraya
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The Influence of Online Shopping Determinants on Customer Satisfaction in the Portuguese Market
To analyze the factors that influence customer’s online shopping satisfaction, quantitative research is used through a survey. Six factors are used as independent variables in this study, namely: security, information availability, shipping, quality ...
Salete Esteves +2 more
semanticscholar +1 more source

