Results 31 to 40 of about 920,960 (399)

The role of effective communication and trustworthiness in determining guests’ loyalty [PDF]

, 2018
The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.This study investigates the role of trustworthiness and effective communication in the development of ...
Fazal-e-Hasan, Syed Muhammad, Hickman, Ellie, Kharouf, Husni, Mortimer, Gary, Sekhon, Harjit   +4 more
core   +1 more source

Exit, Voice, and Loyalty

, 1970
1. Introduction and Doctrinal Background Enter "exit" and "voice" Latitude for deterioration, and slack in economic thought Exit and voice as impersonations of economics and politics 2.
A. Hirschman
semanticscholar   +1 more source

Factors Affecting Satisfaction and Loyalty in Public Transport using Partial Least Squares Structural Equation Modeling (PLS-SEM)

International Journal of Innovative Technology and Exploring Engineering, 2019
With an increasing number of privately own vehicles in Malaysia, the popularity of public transports is increasingly challenged by ride-hailing services such as Grab, MyCar, JomRides and MULA.
Y. Mah, Bin Hashim., M. Lo, Shiaw-Tong Ha   +3 more
semanticscholar   +1 more source

Emerging Trends and Knowledge Domains of B2B Loyalty: A Scientometric Analysis [PDF]

‫مدیریت بازرگانی, 2023
ObjectiveIn today's rapidly changing business environment, finding new customers is becoming increasingly difficult. As a result, companies are placing a strong emphasis on retaining their current customers.
Seyed Javad Mohammadi, Abolghasem Ebrahimi, Shahrzad Tayaran, Sedighe Tootian Esfehani   +3 more
doaj   +1 more source

Model for measuring customer loyalty towards a service provider

Journal of Business Economics and Management, 2015
The paper aims to create a valid model for measuring customer loyalty towards a service provider. Principal solutions for designing a model of loyalty measurement have emerged from the clarified role of customer loyalty and evaluation problems.
Ilona Skačkauskienė, Neringa Vilkaitė-Vaitonė, Sergej Vojtovic   +2 more
doaj   +1 more source

DETERMINANTS OF THE INTERNET GENERATION CUSTOMER LOYALTY IN INDONESIA TELECOMMUNICATION MOBILE SERVICES: DOES OF CUSTOMER SATISFACTION PLAY A MEDIATION ROLE?

Jurnal Aplikasi Manajemen, 2022
The study investigates the iGen customer loyalty model that is affected by service quality, culture, loyalty program, and trust through customer satisfaction. Following the conceptual model, an inclusive set of hypotheses have been developed.
Syahmardi Yacob, Johannes Johannes, Edward Edward   +2 more
doaj   +1 more source

The Theory and Practice of Customer Loyalty Management and Customer Focus in the Enterprise Activity

International Review of Management and Marketing, 2016
Nowadays in Companies paid much attention to client relationship management. In modern conditions there is an unclear distinction between the terms “customer loyalty” and “brand loyalty”.
Elena M. Kiseleva, Marina L. Nekrasova, Marina A. Mayorova, Marina N. Rudenko, Vadim S. Kankhva   +4 more
doaj   +6 more sources

A model for measuring passenger loyalty

Transport, 2016
Loyalty development is an essential condition for an increase in profit of airline, railway and road transport companies. It is undoubtedly relevant to the success of an organisation.
Ilona Skačkauskienė, Neringa Vilkaitė- Vaitonė, Jurgita Raudeliūnienė, Vida Davidavičienė   +3 more
doaj   +1 more source

The Mediating Role of Brand Trust and Brand Love between Brand Experience and Loyalty: A Study on Smartphones in China

Behavioral Sciences, 2023
Smartphones have become increasingly essential in people’s daily lives. Studying the enablers that influence students’ smartphone buying intentions can inform technology-enhanced learning development, whereas research on brand loyalty and experience is ...
Meng Na, Li Rong, Mohd Helmi Ali, Syed Shah Alam, Mohammad Masukujjaman, Khairul Anuar Mohd Ali   +5 more
doaj   +1 more source

The Role of E-Marketing and E-Crm on E-Loyalty of Indonesian Companies During Covid Pandemic and Digital Era

Uncertain Supply Chain Management, 2021
The aim of this research is to analyze the effects of e-Marketing, e-CRM and e-Marketing on e-Loyalty and company performance. The study is quantitative with a questionnaire approach. Data processing tools use the SmartPLS 3.3.3 software.
H. Haudi, Erna Retno Rahadjeng, Ruby Santamoko, R. S. Putra, Dwi Purwoko, Dewi Nurjannah, Intan Rachmina Koho, H. Wijoyo, Ade Onny Siagian, Y. Cahyono, A. Purwanto   +10 more
semanticscholar   +1 more source