Results 31 to 40 of about 5,005 (210)

Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model

Systems
Omni-channel retailing is a novel form that combines online, offline, and mobile channels to provide consumers with a seamless shopping experience. Nevertheless, the implementation of omni-channel retailing necessitates effective logistics support. Hence,
Lanhui Cai, Yanfeng Liu, Po-Lin Lai, Xiaonan Zhu, Kum Fai Yuen, Xueqin Wang   +5 more
doaj   +1 more source

Empirical Investigation of Omni-channel Customer Behavior: Multiple Mediation Effects of Website and Mobile Interactivity [PDF]

, 2021
While existing retail research has focused on retail channels in isolation from a single or multi-channel retailing perspective, there is a need to investigate shopping behavioral intention from an omni-channel and customer-centric retailing perspective.
Le, Thanh Ha Thi, Nguyen, Hai Ninh
core   +2 more sources

Impact of a Fashion fTRACE App on the perception of sustainability [PDF]

, 2013
The purpose of this paper is to examine the relationship between the consumers’ perception of sustainability and the application of a QR-code in stores with the focus on the information searching behavior regarding sustainable aspects.
Girwert, Franziska, Strähle, Jochen
core   +1 more source

Lobbying and Political Risk Disclosure: Do Socially Responsible Firms Voluntarily Disclose More?

British Journal of Management, EarlyView.
Abstract Drawing on theories of strategic communication, legitimacy, impression management and moral capital, this study investigates whether firms use political risk disclosure to offset negative perceptions associated with corporate lobbying. Using a sample of 10,120 observations from 1362 US firms between 2002 and 2018, we find that firms with ...
Maretno A. Harjoto, Indrarini Laksmana, Hoyoung Kim, Sergio Garcia‐Vega, Andreas G.F. Hoepner   +4 more
wiley   +1 more source

An Investigation of What Factors Determine the Way in Which Customer Satisfaction Is Increased through Omni-Channel Marketing in Retail

Administrative Sciences, 2020
There have been significant changes evident across the retail sector over the last 20 years, which have been primarily influenced by technological advancements.
Kamarin Merritt, Shichao Zhao
doaj   +1 more source

The Impact of Experiential Augmented Reality Applications on Fashion Purchase Intention [PDF]

, 2018
Utilizing the stimulus-organism-response (SOR) model, the purpose of this study is to examine the effects of augmented reality (AR) (specifically augmentation) on consumers’ affective and behavioral response and to assess whether consumers’ hedonic ...
Alexander, Bethan, Salavati, Leyla, Watson, Anna   +2 more
core   +3 more sources

When the Disruptor Is Disrupted: The Role of Transactional Friction on Incumbents During the Exit and Re‐Entry of Innovative Firms

Journal of Business Logistics, Volume 47, Issue 2, April 2026.
ABSTRACT A rich body of literature highlights the successful market entry of innovative disruptors in the retail sector. However, these innovators are in an inherently precarious position and face substantial market and regulatory pressures. As a result, they can frequently become “disrupted” themselves.
Sina Golara, Seongkyoon Jeong, Zachary Rogers   +2 more
wiley   +1 more source

Formation of Price Perception Through Window Displays: The Roles of Turning Bias, Product Placement, and Objective Temporality

Psychology &Marketing, Volume 43, Issue 1, Page 148-174, January 2026.
ABSTRACT Window displays are crucial in capturing consumer attention. However, the connection between how these displays guide attention and influence price perception remains underexplored. This study investigates how turning bias and product placement along the vertical axis (hereafter, vertical product placement) jointly guide attention and shape ...
Wagner Júnior Ladeira, Weng Marc Lim, Fernando de Oliveira Santini, Tareq Rasul, Abhishek Borah, Syed Hasan Jafar   +5 more
wiley   +1 more source

Leadership Skills in Corporate Director Biographies: Substance or Impression Management?

Corporate Governance: An International Review, Volume 34, Issue 1, Page 41-70, January 2026.
ABSTRACT Research Issue How objective are corporations' disclosures of their board members' skills? Specifically, how changeable are characterizations of directors as possessing leadership skill in reaction to external pressure? Research Insights We mail letters to a quasi‐randomly selected half of publicly listed US companies, inquiring whether they ...
Emilia Bunea, Maxim Elias, David Stolin
wiley   +1 more source

Branding in New Ventures: A Systematic Review of Extant Research and Future Research Directions

International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.
ABSTRACT Branding is a critical driver of new venture success, yet existing research remains fragmented and often overlooks the unique realities these firms face: severe resource constraints, the liability of newness, founder influence, and the challenge of building legitimacy with customers and investors.
Tanita Yönel, Omar Merlo, Andreas B. Eisingerich   +2 more
wiley   +1 more source