The last-mile logistical challenges of an omnichannel grocery retailer: A South African perspective
Background: The intense competition between grocery retailers to access new revenue streams has seen brick-and-mortar retailers broadening their services to offer consumers the option of ordering their groceries over the Internet.
Alicia N. Weber, J. A. Badenhorst-Weiss
doaj +1 more source
Equity drivers and the customer experience [PDF]
Customer experience has become a top priority for business managers and marketing scholars. However, research on this topic remains relatively scarce, particularly with regard to the drivers of the customer experience.
Gao, Lily +3 more
core
British high streets: from crisis to recovery? A comprehensive review of the evidence [PDF]
In one of the most exhaustive evidence reviews into high streets, town centres and consumer habits ever conducted in Britain, researchers at the University of Southampton have highlighted that seismic shifts in consumer behaviour, combined with ...
Astbury, Gaynor +7 more
core +1 more source
The On‐Demand Warehousing Problem: A Taxonomic Review
The on‐demand warehousing problem (ODWP) has gained increasing attention in supply chain and operations research as firms seek more flexible and responsive storage solutions. This paper provides a taxonomic review of ODWP‐related studies published between 1999 and 2025, tracing key milestones in the development of the field and positioning the present ...
Shrouq Gamal +4 more
wiley +1 more source
Role of electronic retailing in development of new retail marketing channels [PDF]
Retailing is changing rapidly in modern conditions. The evolution of retail marketing channels with the advent of the Internet goes from orientation towards the product and the existing forms of competition, at the local level, to the emergence of new ...
Leković Sonja
doaj
THE EMERGING RETAIL LANDSCAPE: CREATING AND DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
Retail touches the lives of people all over the globe, the beneficence of retail services in augmenting competencies for diverse consumer goods and services has been duly acknowledged.
Dr. Ekta Duggal
doaj +1 more source
Perceived congruence and online loyalty as segmentation variables in multichannel retailing: a comparison between appparel and electronics [PDF]
As the interest of the literature on congruity between offline and online stores is relatively recent, empirical evidence is required to help marketing managers choose the most effective ways of contributing to the formation of consistent offerings as ...
Gómez-Borja, Miguel-Ángel +3 more
core
Ecosystem synergies as drivers of acquisitions
Abstract Research Summary We examine how the structure of ecosystems shapes firms’ acquisition choices. We develop a theoretical framework comprising three levels of ecosystem structure – local interdependence, clusters, and centrality – that could drive choices of M&A targets based on expected ecosystem synergies, a previously undocumented acquisition
Natalie Burford +2 more
wiley +1 more source
Pioneering Strategies in Retail Settings: An Empirical Study of Successful Practices
Although innovating in the physical stores has become a challenge for retailers, previous studies provided insights based primarily on consumers’ and employees’ acceptance of technology, with limited attention towards specific practices for successful ...
Savastano Marco, Anagnoste Sorin
doaj +1 more source
Online Retail Sales Events: Scale Development and Validation
ABSTRACT Online Retail Sales Events (ORSE) like Amazon's Prime Day have become an extension of physical retail sales events (PRSE), like Black Friday and Boxing Day sales. Despite the growth of ORSE globally, no comprehensive tool has been developed to measure the behavior of consumers who participate in these events, thus limiting empirical ...
Sharon Sutherland +3 more
wiley +1 more source

