Results 61 to 70 of about 5,005 (210)
Explaining Consumers’ Intention to Use Omni-channel Shopping [PDF]
, 2022 Retail businesses are increasingly merging online and offline channels into integrated omni-channel services. However, without an in-depth understanding of why consumers oscillate between online and offline channels, the future of omni-channel retailing ...
Kurnia, Sherah +3 more
core +1 more source
The Nexus of Corporate Disclosure and Investors’ Information Needs: An Analysis Using Topic Modeling
Journal of Business Finance &Accounting, Volume 52, Issue 5, Page 2145-2174, November 2025.ABSTRACT This paper identifies thematic topics that individual and institutional investors discuss about firms and investigates whether, and for which type of investors, companies incorporate in their disclosures the investors’ information needs. We use latent Dirichlet allocation to identify firm‐related topics discussed by investors and compare these
Daphne Lui +2 more
wiley +1 more source
Retailing 4.0: The New Era of E-commerce in Fast Moving Consumer Goods
Symphonya, 2018 The arrival of the online channel has initiated a new cycle in competitiveness among retailers characterized by shoppers’ increasing nomadism around physical and digital touch points. The present work adopts a supply-side analytical approach to highlight
Edoardo Fornari +2 more
doaj +1 more source
Applied AI Letters, Volume 6, Issue 3, October 2025.This study proposes an AI‐enhanced decision‐making framework that integrates sentiment analysis of customer reviews with q‐rung orthopair fuzzy MCDM to evaluate retailer performance. By analyzing 8,000 reviews from major U.S. retailers, the model bridges unstructured feedback and structured evaluation, offering actionable insights into service ...
Adem Pinar
wiley +1 more source
Humanities & Social Sciences CommunicationsA new omni-channel retailing mode, prepositioned warehouses, which developed rapidly in China during the COVID-19 pandemic, was introduced, and a three-level logistics network optimisation model for agricultural products was presented.
Chenxing Li, Xianliang Shi
doaj +1 more source
Journal of Theoretical and Applied Electronic Commerce ResearchBased on the self-determination theory and social presence theory, this study examined how high-tech and high-touch orientations in logistics service quality (LSQ) influence consumer satisfaction in omni-channel retailing.
Diancen Xie +4 more
doaj +1 more source
Higher education's role in capacitating retail businesses' well-being, resilience and efficiency post-COVID-19 [PDF]
The Retail and Marketing Review, 2020 The COVID-19 pandemic is challenging business confidence and sustainability globally. This paper explores the critical role of higher education institutions (HEIs) in supporting retail businesses to capitalise on the realities of the pandemic.
L Steynberg +3 more
doaj
A new approach to retailing for successful competition in the new smart scenario [PDF]
, 2018 Purpose- This study develops the idea of smart retailing, exemplified in innovative, technology-enriched retail services as part of service-oriented strategies.
Dennis, Charles +2 more
core +3 more sources
Consumer reaction and perception of the physical, visual presentation of Debenhams’ Discounting Prime Trading versus Sale Visual Merchandising Standards [PDF]
, 2018 This case study centers on the potential effects of a department store window display and its impact on sales in the bricks-and-mortar retail environment.
Taylor, Lesley A
core +1 more source
Activating the Consumer: Toward More Sustainable Last‐Mile Delivery
Journal of Business Logistics, Volume 46, Issue 4, October 2025.ABSTRACT This article investigates the impact of sustainability messaging on activating consumers' preferences for more sustainable last‐mile delivery options, namely the use of parcel lockers versus home delivery. By employing signaling theory, this research explores how firms can effectively communicate the sustainability impact of last‐mile delivery
William J. Rose +3 more
wiley +1 more source