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The study aims to examine factors influencing customers' adoption of self-service kiosk technology, focusing on performance expectancy, effort expectancy, social influence, and facilitating conditions in quick service restaurants.
Nur Alya Batrisyia Binti Johari +1 more
semanticscholar +2 more sources
SURVIVING THE NEW-NORMAL: A STUDY ON PHYSICAL SERVICESCAPE AND VISITOR BEHAVIOR IN QUICK-SERVICE RESTAURANTS IN MALLS IN SURABAYA, INDONESIA [PDF]
Purpose - The “new normal” is the period of adaptation during the pandemic COVID -19 that affects both daily and economic activities, leading to the application of strict health regulations in public places such as shopping malls, tourist sites and ...
Njo Anastasia +2 more
doaj +2 more sources
Adoption of Self-service Kiosks in Quick-service Restaurants
This study investigated the factors that influence the customer’s decision to use an SSK in QSRs. Specifically, an integrated model incorporating Technology Acceptance Model (TAM) and Satisfaction model was developed to examine the relationship among trust, self-efficacy, perceived ease of use, perceived usefulness, perceived enjoyment, perceived value,
Rastegar, Melody +2 more
core +4 more sources
Consumers Perception on Quick Service Restaurants
QSR mean restaurants that offer quick, effective, take-out prepared foods at sensible costs. The size of the coordinated Indian QSR market is $ 167 bn. In light of the high populace and enormous extent of youth in India for QSR are flourish but it may, having openings isn't sufficient; they need to change over them into a beneficial business.
Dr. Datrika Venkata Madhusudan Rao +2 more
openaire +1 more source
Customer Acceptance of Self-Service Technology at Fast Service Restaurants in Tshwane
Objective: Technological advances have prompted many businesses to introduce self-service technology (SST) to improve customer waiting times and reduce operational costs.
Bella Siwela +2 more
doaj +1 more source
ASSESSMENT OF MOTIVATION STRATEGIES AND ITS IMPACT ON EMPLOYEES’ PERFORMANCE IN QUICK SERVICE RESTAURANTS [PDF]
Motivation is an essential part of the hospitality organization policy. This study aims to investigate the subject of motivation policies in the hospitality industry and explore its impact on employees’ performance in quick service ...
غازي أحمد محمد +2 more
doaj +1 more source
Background Food environments are influenced by food industries (packaged food and non-alcoholic beverage manufacturers; supermarkets and quick service restaurants).
Iris Van Dam +4 more
doaj +1 more source
Factors influencing food consumption satisfaction and purchase decisions of restaurant consumers
This research examined how multi-sensory dimensions like sight, sound, and smell would influence customer attitudes toward quick-service restaurants, restaurant patronage intentions, food purchasing decisions, food consumption satisfaction, restaurant ...
Eugine Tafadzwa Maziriri +2 more
doaj +1 more source
Americans spend the majority of their food dollars at restaurants and other prepared food sources, including quick-service and fast-food restaurants (PFS); independent small restaurants make up 66% of all PFS in the US.
Lisa Poirier +7 more
doaj +1 more source
: This research was carried out to find out the best practices for dealing with customer complaints in Dasmarinas City's quick-service restaurants. The researchers of this study used the Purposive Sampling Technique to perform a descriptive survey among ...
Maricris R. Ayate +3 more
core +1 more source

