Jurnal Sistem dan Manajemen Industri, 2018 This study aims to analyze the level of service quality and prioritize improvements. The method that used in this study is service quality (SERVQUAL) combined with fuzzy concepts to find out the gap between expectations and consumer perceptions through ...
Wahyu Oktri Widyarto +2 more
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The Servqual Method as an Assessment Tool of the Quality of Medical Services in Selected Asian Countries. [PDF]
Int J Environ Res Public Health, 2022 Jonkisz A, Karniej P, Krasowska D.
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Perspectives of Small Retailers in the Organic Market: Customer Satisfaction and Customer Enthusiasm [PDF]
, 2006 . In this paper we discuss the impact of customer satisfaction and enthusiasm on the performance of small retailers in the organic food market. The analysis of customer satisfaction and shop data confirm essential economic effects.
Bolten, Jan +2 more
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SERVQUAL Method as an "Old New" Tool for Improving the Quality of Medical Services: A Literature Review. [PDF]
Int J Environ Res Public Health, 2021 Jonkisz A, Karniej P, Krasowska D.
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The Power of Interfacing Departments in Shaping B2B Customer Satisfaction [PDF]
, 2003 Extant research identifies service quality and service encounter perceptions as the key determinants of satisfaction. However, no study in a business-to-business environment has examined the simultaneous effect of these two determinants on overall ...
Durvasula, Srinivas +2 more
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CONSUMER’S ORIENTED DENTAL SERVICE QUALITY ASSESSMENT USING THE SERVQUAL MODEL
Journal of Dentistry Indonesia, 2015 Consumers oriented quality in dental health services has become more important in the era of free competition. Perceived quality by the community has been closely related with their previous experience level of satisfaction on the quality of services ...
Zaura Anggraeni +2 more
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Online Service Quality and Customer Satisfaction: A case study of Bank Islam Malaysia Berhad [PDF]
Online banking can provide a reliable service to the customers for which make them happy. Online banking service is a comparative advantage and can improve relationship with customers.
Ahmed, Khalil
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ANALISIS KESENJANGAN KUALITAS LAYANAN DAN KEPUASAN CUSTOMER PDAM
Rekayasa, 2010 Penelitian ini menganalisis sampai sejauh mana kesesuaian antara tingkat kepentingan atribut-atribut pelayanan menurut customer dengan kinerja yang telah dilakukan Sampel yang diambil adalah customer PDAM sebanyak 100 responden dengan menggunakan teknik ...
Kukuh Winarso, Rachmad Hidayat
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Measuring student satisfaction with internship program using Servqual Method
Journal of Infrastructure, Policy and DevelopmentQuality evaluation is an essential part of maintaining and sustaining the performance of each organization. In educational institutions, every student who takes a vocational education program is required to be able to carry out and complete internship activities.
Istiadi Istiadi +2 more
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Evaluating a museum as a tourist product using the servqual method [PDF]
Museum Management and Curatorship, 2005 Abstract The article presents an attempt to use the SERVQUAL evaluation method for judging the tourist product quality of the Rogalin Palace, a branch of the National Museum situated near Poznan (western Poland). A 36-item questionnaire instrument was used to assess visitors’ expectations, perceptions, and level of satisfaction.
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