Results 71 to 80 of about 1,150 (171)

Service Quality Analysis Using Servqual and RCA Methods

The obstacles faced by the quality of service of PT. Wahana Logistik Pasuruan are still considered less than in accordance with consumer expectations, such as product management that is often problematic at the transit point, delays in delivery of goods, and the length of service from customer service in handling consumer complaints.
Ringga Dwi Yulianto, Wiwik Sulistyowati
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Evaluating Customer Satisfaction Level at Kaufland: The Servqual Method

Bulletin of the Transilvania University of Brasov. Series V: Economic Sciences
The study focuses on evaluating the level of customer satisfaction of the Kaufland retailer using the SERVQUAL method. Through a comprehensive analysis, various aspects of the quality of services provided by Kaufland will be examined, including reliability, responsiveness, assurance, empathy, and tangible aspects of the shopping experience ...
A. Grancea, M. Balasescu
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Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh

Cogent Business & Management, 2017
The aim of this paper is to assess the service quality of Dhaka Electric Supply Company Limited’s (DESCO) online bill payment system using extended SERVQUAL model termed as SERVQUAL-Butterfly Model that integrates customer expectation and perception of ...
Mohammad Anisur Rahman, Xu Qi, Abu Naser Mohammad Saif, Ismail Bin Ibrahim, Rabeya Sultana   +4 more
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CONSUMER’S ORIENTED DENTAL SERVICE QUALITY ASSESSMENT USING THE SERVQUAL MODEL

Journal of Dentistry Indonesia, 2015
Consumers oriented quality in dental health services has become more important in the era of free competition. Perceived quality by the community has been closely related with their previous experience level of satisfaction on the quality of services ...
Zaura Anggraeni, Emmy Hastuti, Felix Aryadi   +2 more
doaj   +1 more source

Experience with the SERVQUAL Method in Internal Quality Control of Medical Activities in a Medical Organization

Здоровье мегаполиса
Introduction. The article presents the experience of using SERVQUAL method as a tool for internal quality control in an oncology medical organization. Purpose.
P. V. Rabotinskaya
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Impact Of Measurement Of Service Quality Using The Servqual Method

Digital Innovation : International Journal of Management
The research for this thesis takes the title: "Measurement of Service Quality at PT. Karya Mandiri Sepakat Surabaya Using the SERVQUAL Method”. The aim of conducting this research is to determine the quality of service provided at PT. Karya Mandiri agrees to all customers in terms of 5 service dimensions and to determine the efforts made to improve the
null Achmad Daengs GS, null Moch. Rizaldy Rahmansyah, null Rina Dewi, null Diana Zuhro, null Indriana Kristiawati   +4 more
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THE USE OF THE SERVQUAL METHOD IN THE ASSESSMENT OF THE QUALITY OF REHABILITATION SERVICES

Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie, 2019
Health for everyone in life is the most important thing. Anyone who has been forced to use medical services at least once knows how important they are in society. The current expectations of the society related to medical care are growing and special emphasis is placed on the quality of services provided.
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ANALISIS KESENJANGAN KUALITAS LAYANAN DAN KEPUASAN CUSTOMER PDAM

Rekayasa, 2010
Penelitian ini menganalisis sampai sejauh mana kesesuaian antara tingkat kepentingan atribut-atribut pelayanan menurut customer dengan kinerja yang telah dilakukan Sampel yang diambil adalah customer PDAM sebanyak 100 responden dengan menggunakan teknik ...
Kukuh Winarso, Rachmad Hidayat
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Identifying Gojek Problems Using Servqual And Kano Methods

SAINTEKS : Jurnal Sain dan Teknik
Abstract belum tersedia.
Dyah Ayu Febriana, Muhammad idrus Binsyeh, Achmad Rizky DF3, Wanda Oktavia A, Eka Nur Rizky, Ni Luh Putu Hariastuti   +5 more
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SERVQUAL METHOD IN ASSESSING THE QUALITY OF RURAL TOURISM SERVICES

Scientific Papers Series : Management, Economic Engineering in Agriculture and Rural Development, 2020
The main supply factors at the rural tourism services market (on the example of rural tourism households of the Transcarpathian region of Ukraine) are characterized. The SERVQUAL method has been modified taking into account the usage of certain elements and assessment principles of the most important criteria for the rural agritourism services quality.
Nazar KUDLA, Yuriy MYRONOV
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