Results 51 to 60 of about 1,150 (171)

Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View

Journal of Business Logistics, Volume 47, Issue 1, January 2026.
ABSTRACT Logistics service quality reflects the gap between customers' expectations for logistics service and the actual service they receive, yet it is unclear whether academic research has kept pace with changes in logistics practice over the past 25 years.
Chang Gao, Simone T. Peinkofer, Stanley E. Griffis   +2 more
wiley   +1 more source

Assessing Quality Gap of the Employee Critical Illness Mutual Aid Fund Using the SERQUAL Model

Advances in Public Health, Volume 2026, Issue 1, 2026.
Background Following the Chinese government’s initiative to reform the universal basic medical insurance system in 2009, the development of multilevel medical security systems has become increasingly important to address the financial burden of critical illnesses on patients’ families. The Employee Critical Illness Mutual Aid Fund (ECIMAF), launched by
Lin Lu, Hui Sun, Weixin Zhang, Hannah Wesley   +3 more
wiley   +1 more source

Evaluating of Service Quality Level in Libraries Using a Combination of SERVQUAL and Six Sigma Techniques [PDF]

تحقیقات اطلاع‌رسانی و کتابخانه‌های عمومی, 2013
Purpose: The purpose of this study is to evaluate service quality level in public libraries against Six Sigma quality level by combining SERVQUAL and Six Sigma techniques. Method: This is an applied study conducted as a survey. The population consists of
Mohammad Amin Shakerzadeh
doaj  

Servqual potential for quality management in hotel services

Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2012
The aim of the paper is to present possibilities and specifications of using the Servqual method in service quality management in hotel industry. The Servqual method works on the definition of five dimensions of a service quality: tangibles, reliability,
Kateřina Ryglová, Ida Vajčnerová, Jakub Šácha   +2 more
doaj   +1 more source

IDENTIFICATION OF SECTORAL LOGISTICS SERVICE QUALITY GAPS BY APPLYING SERVQUAL METHOD

Transport, 2020
Today, simply delivering a product to the right place at the right time is no longer enough. Customers demand more; they demand the full suite of logistics services. Customers thus seek higher-value and additional services, and more, which enable them to compete.
Meidutė-Kavaliauskienė, Ieva, Vasilienė-Vasiliauskienė, Virgilija, Vasilis Vasiliauskas, Aidas   +2 more
openaire   +4 more sources

The 7E Teaching Model in Emergency Obstetrics and Gynecology Training: Enhancing Clinical Competency in Residency Education

Emergency Medicine International, Volume 2026, Issue 1, 2026.
Objective To evaluate whether an 8‐week curriculum structured by the 7E teaching model is associated with improved emergency obstetrics and gynecology (OBGYN) competencies among first‐year residents. Methods We conducted a prospective, single‐center, quasiexperimental consecutive‐cohort study at the Shengjing Hospital of China Medical University ...
Ling Yan, Tingting Liu, Linrui Wang, Jinke Li, Hefeng Zhang, Jiajin Zhu, Xiaoxue Wang, Kexin Tang, Dandan Zhang, Jincheng Wang   +9 more
wiley   +1 more source

Assessing Patient Satisfaction by Measuring Service Quality in Outpatient Service of a Public Hospital in Bagmati Province, Nepal

Public Health Challenges, Volume 4, Issue 4, December 2025.
This study assessed service quality in a public hospital in Bagmati Province, Nepal, using the SERVQUAL model. Tangible factors such as facilities, equipment, and staff appearance emerged as the strongest predictors of patient satisfaction, underscoring the importance of improving hospital infrastructure to enhance patient care.
Vivek Uprety, Binita Kumari Paudel, Mallika Shrestha, Sagun Kharel, Sunil Neupane, Hemanta Neupane, Manoj Sigdel, Bipindra Pandey   +7 more
wiley   +1 more source

Emerging Technologies for Investigating Food Consumer Behavior: A Systematic Review

Comprehensive Reviews in Food Science and Food Safety, Volume 24, Issue 6, November 2025.
ABSTRACT The evolving nature of food preferences and consumption patterns highlights the need for ongoing research in food consumer behavior. Most existing research relies on traditional methods, like questionnaires, which are often costly, time‐consuming, and prone to bias.
Kyriaki Kechri, Christina Kleisiari, Leonidas Sotirios Kyrgiakos, Marios Vasileiou, Dimitra Despoina Tosiliani, Vasileios Angelopoulos, George Kleftodimos, George Vlontzos   +7 more
wiley   +1 more source

Consumer Repair Decision‐Making: A Systematic Literature Review and Future Research Agenda

International Journal of Consumer Studies, Volume 49, Issue 6, November 2025.
ABSTRACT Repair is a vital consumer behaviour necessary to extend product lifespans and to achieve a circular economy. Despite its importance, past literature reviews do not offer a comprehensive overview of consumer repair decision‐making, as they focus on the repair of specific products, multiple circular behaviours, the act of repair, or limit the ...
Lucie K. Ozanne, W. H. Thejani Madhuhansi   +1 more
wiley   +1 more source

A Hybrid AI and Fuzzy MCDM Approach for Retailer Evaluation: Leveraging Sentiment Analysis and Expert Insights

Applied AI Letters, Volume 6, Issue 3, October 2025.
This study proposes an AI‐enhanced decision‐making framework that integrates sentiment analysis of customer reviews with q‐rung orthopair fuzzy MCDM to evaluate retailer performance. By analyzing 8,000 reviews from major U.S. retailers, the model bridges unstructured feedback and structured evaluation, offering actionable insights into service ...
Adem Pinar
wiley   +1 more source