Results 41 to 50 of about 1,150 (171)
Jurnal Teknologi Pertanian, 2017 ABSTRAK Tujuan penelitian ini untuk mengetahui atribut yang masih kurang dari rata-rata nilai Servqual yang kemudian diberi rekomendasi perbaikan dengan metode TRIZ.
Hananingsih Widya Rahmanti +2 more
doaj +1 more source
Integrasi Servqual, Kano dan QFD dalam Meningkatkan Kualitas Pelayanan di Sekolah Tinggi XYZ
Jurnal Rekayasa Sistem Industri, 2021 The service quality at XYZ High School is still not in accordance as expected. There are still queues for registration, payments, length of academic service, parking capacity, lecture room, library access, security, and etc.
Teguh Aprianto, Abdul Fatah
doaj +1 more source
Decision Sciences, Volume 57, Issue 3, Page 235-255, June 2026.Abstract E‐commerce practitioners and researchers recognize that quality concerns are the primary drivers of customer dissatisfaction with products or services. While dissatisfaction can arise from various factors, little is known about quality and its components, specifically from the perspective of dissatisfied customers. Grounded in the foundational
Rahul Kumar +4 more
wiley +1 more source
Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus [PDF]
Financial Theory and Practice, 2007 Although the philosophy of the servqual model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of Servqual dimensions started to be ...
Okan Veli Şafakli
doaj
Determinants of Service Quality and Customer Satisfaction of Retail Clothing Company
Journal of Business and Social Review in Emerging Economies, 2019 The study aims to investigate the relationship between service quality and customer satisfaction in a retail clothing company. The study utilized the SERVQUAL model to guide the study.
Tak Jie Chan, Mei Ling Goh
doaj +1 more source
Technology or Service Experience? Exploring Consumer Intention Behavior in RSA Restaurants
Psychology &Marketing, Volume 43, Issue 2, Page 374-387, February 2026.ABSTRACT The integration of robotics and service automation (RSA) in the restaurant industry represents a transformative shift in service delivery, influencing consumer behavior and service experiences. This study examines the factors affecting consumer adoption of RSA technologies through two complementary studies.
Maria Teresa Borges‐Tiago +2 more
wiley +1 more source
International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou +1 more
wiley +1 more source
Ekonomski VjesnikPurpose: This study aims to explore the applicability of the Delphi method in developing a SERVQUAL model for evaluating service quality in the Serbian fitness clubs, while also providing a practical tool for this emerging fitness market.
Milijanka C. Ratković +3 more
doaj +1 more source
The SERVQAL dimensions unique to commercial banks: Case of Northern Cyprus [PDF]
Marketing (Beograd. 1991), 2007 Although the philosophy of the SERVQUAL model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of SERVQUAL dimensions started to be ...
Safakli Veli Okan
doaj
An Evaluation of the Attractiveness of a Tourist Product (SERVQUAL Method)
Turyzm/Tourism, 2002 The article presents an attempt to use the SERVQUAL evaluation method for judging the tourist attractiveness of Rogalin Palace, a branch of the Poznan National Museum. A questionnaire survey was carried out among 102 visitors which pointed to those elements that determined their satisfaction. With the use of a graphic analysis of their expectations and
openaire +3 more sources