Results 21 to 30 of about 1,150 (171)

ANALYSIS OF GUEST SERVICE ASSISTANT SERVICE QUALITY FOR GUESTS’ SATISFACTION AT THE ONE LEGIAN HOTEL

Journal of Applied Sciences in Travel and Hospitality, 2019
This research examines the role of the Guest Service Assistant known as receptionist, as one of the most important service agents of The ONE Legian Hotel.
I Nyoman Esa Arimbawa, I Gusti Agung Bagus Mataram, I Ketut Budarma   +2 more
doaj   +1 more source

Implementing Customer Relationship Management to Increase Education Service using Service Quality Method

Journal of Information Systems Engineering and Business Intelligence, 2018
Schools are one means for students to get education services. Therefore, schools are required to be able to provide good facilities and services for young people who are able and able to work together in community development.
Ali Ibrahim, Shabrina Amatullah
doaj   +1 more source

Analisis Kepuasan Pelanggan Terhadap Pelayanan PT. POS Indonesia (Persero) Cabang Ambon Menggunakan Metode Servqual dan Lexicon Based

JuTISI (Jurnal Teknik Informatika dan Sistem Informasi), 2017
— PT. POS Indonesia (Persero) Ambon Branch is one company that is engaged in the field of services is always trying to provide the best service to the community. With the competition being so tight tight, it should the company to do is continue to keep
Febrilien Matresya Matulatuwa
doaj   +1 more source

ANALISIS KUALITAS PELAYANAN YANG BERPENGARUH TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE SERVQUAL DAN MODEL KANO (Studi Kasus: PT. PLN UPJ Semarang Selatan)

J@ti Undip: Jurnal Teknik Industri, 2012
Tingginya angka keluhan masyarakat terhadap layanan menuntut PT. PLN (persero) untuk mengevaluasi seperti apa tingkat pelayanan yang sudah diberikan kepada masyarakat. Hal tersebut dilakukan untuk membangun citra yang baik di mata masyarakat.
Arfan Bakhtiar, Aries Susanty, Fildariani Massay   +2 more
doaj   +1 more source

Customer satisfaction study using the Servqual method

Journal of Achievements in Materials and Manufacturing Engineering, 2018
Purpose: In this article the application of a part of Servqual method in the selected enterprise was presented. Based on the results obtained key areas to service improvement in the organization were shown. Design/methodology/approach: The Servqual method is one of methods used to improve the consumer satisfaction in the area ...
A. Kania, K. Plasczyk
openaire   +1 more source

UPAYA PERBAIKAN KUALITAS LAYANAN TERHADAP PELANGGAN MENGGUNAKAN INTEGRASI SERVICE QUALITY (SERVQUAL) DAN ANALYTICAL HIERARCHY PROCESS

Rekayasa, 2011
Penelitian ini dilakukan di PT. Telkom Bangkalan untuk peningkatan kualitas layanan dengan menggunakan metode servqual dan AHP (Analytical Hierarchy Process). Servqual digunakan untuk mengetahui persepsi dan harapan pelanggan berdasarkan dimensi kualitas
Dian Farida Asfan
doaj   +1 more source

PENGUKURAN KUALITAS LAYANAN BERDASARKAN DIMENSI SERVICE QUALITY (SERVQUAL) DENGAN METODE ZONE OF TOLERANCE (ZOT) DAN KANO PADA PET WORLD

J@ti Undip: Jurnal Teknik Industri, 2023
Pet World merupakan salah satu jasa pelayanan kebutuhan hewan peliharaan yang berada di Kabupaten Garut, namun pemenuhan tingkat kepuasan pelanggan belum dapat dilakukan secara optimal.
Dewi Rahmawati, Hilmi Aulawi, Rina Kurniawati   +2 more
doaj   +1 more source

Analysis of Library Visitor Satisfaction Using the Servqual Method

Indonesian Journal of Engineering Research, 2020
The purpose of this study was to determine the level of satisfaction of library services with the SERVQUAL method based on five dimensions, such as tangible, reliability, responsiveness, assurances, and empathy. The satisfaction evaluation of library services is needed because the number of library visitors is increasingly decreasing.
Rini Agustina, Dodit Suprianto, Nandono Cahyo   +2 more
openaire   +2 more sources

Service Quality Assessment Using Servqual and Kano Models

Jurnal Teknik Industri, 2019
The purpose of this study is to assess the quality of services by using the integration of Servqual and the Kano model. In this study, Servqual is used to determine the quality criteria that must be improved.
Shanty Kusuma Dewi
doaj   +1 more source

Academic Information Systems and User Satisfaction with e-ServQual and WebQual 4.0 Approach Method [PDF]

International Journal of Information Science and Management
Academic information systems (AIS) at universities provide convenience to students in online campus administrative activities. Universitas Muhammadiyah Gombong (UNIMUGO) has an academic information system.
Aang Anwarudin, Abdul Fadlil, Anton Yudhana   +2 more
doaj   +1 more source