Results 31 to 40 of about 1,150 (171)
ANALYSIS OF THE RECEPTIONIST SERVICE QUALITY ON GUEST SATISFACTION AT HARPER KUTA HOTEL
Journal of Applied Sciences in Travel and Hospitality, 2020 This research is based on the importance of the role of the receptionist as a brand image of a hotel in terms of first impressions and final impressions for guests who stay overnight.
Anak Agung Kompiang Trijaya Putra +2 more
doaj +1 more source
Production, 2022 Paper aims The aim was to adapt and apply a SERVQUAL scale to measure the perceived service quality of an e-learning platform provided by the United Nations for Environment Programme (UNEP) focused on sustainability issues. Originality There is a scarce
Beatriz Cruz Delgado +3 more
doaj +1 more source
Journal of Applied Engineering and Technological Science, 2022 Dapodik is an education data system with a national scale in which there are various kinds of information regarding educational data units. The problem that occurs is that the operator has difficulty if the input data is invalid, so to correct the ...
Rizki Novendra +4 more
doaj +1 more source
Reforming the SERVQUAL model for accommodation sharing services: A mixed-method approach
Data and Information ManagementJian Mou, Wenlong Liu
exaly +2 more sources
QUALITY MANAGEMENT TOOLS APPLYING IN THE STRATEGY OF LOGISTICS SERVICES QUALITY IMPROVEMENT [PDF]
Serbian Journal of Management, 2015 Combination of factors such as: properly organized logistics process, lack of nonconformities, transport damages avoiding and transport in accordance Just In Time idea significantly reduces costs and streamlines the entire production process.
Agnieszka Czajkowska +1 more
doaj +1 more source
Journal of Transportation and Logistics, 2022 The level of service quality for airline transportation, where demand is increasing daily, is vital and must be determined. For companies to compete in the market and increase their service quality, they must know their customers well, analyze their ...
Ertuğrul Ayyıldız
doaj +1 more source
Sustainable Development, EarlyView.ABSTRACT This study investigates how 14 sustainable consumption and production (SCP) factors interact across four service categories—Mass Service, Professional Service, Service Factory, and Service Shop—using interpretive structural modeling (ISM). ISM enables the identification and hierarchical classification of interdependencies among SCP factors in ...
Amanda Duarte Feitosa +4 more
wiley +1 more source
Service quality under the perspective of SERVQUAL and SERVPERF methods: a bibliometric study
GEPROS: Gestão da Produção, Operações e Sistemas, 2015 This work aims to analyze the articles published in the international literature on service quality focusing on the SERVQUAL and SERVPERF methodologies, taking into account the publications’ evolution over time, the main authors, the main journals, the
Luiz Felipe Vasconcelos de Faria +2 more
doaj +1 more source
Design and Implementation of FS-I Method to Improve Effectiveness of Product Advertising using Social Media, Based on Quality Function Deployment and Fuzzy Servqual [PDF]
E3S Web of Conferences, 2020 The development of advertising, many companies use social media as an alternative online advertising. It is more interactive to promote their product. The purpose of study is to determine the comparison of strategies to improve the quality of advertising
Sulestiyowati Nenny +2 more
doaj +1 more source
Accounting Perspectives, Volume 25, Issue 2, Page 237-268, June 2026.ABSTRACT Audit quality is a multidimensional and latent construct that researchers struggle to evaluate and interpret. This paper follows an interdisciplinary approach by systematically reviewing the literature on audit quality evaluation from a service quality perspective.
Lise Muriel Botha +3 more
wiley +1 more source