Assessing Dental Service Quality Using the SERVQUAL Model: A Cross-Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry. [PDF]
Health Sci RepABSTRACT Background and Aim The quality of dental service provision has a special place in dentistry. This study investigated the quality of dental service provision based on the SERVQUAL model from the perspective of professors, students, and nurses at the School of Dentistry of Kerman University of Medical Sciences in 2021–2022.
Sajadi FS +5 more
europepmc +2 more sources
Assessment of Hospital Overcrowding Perceptions and Outpatient Care Quality Among Hypertensive Patients in Mampong, Ghana: A Cross-Sectional Study. [PDF]
Health Sci RepABSTRACT Background and Aims Hospital overcrowding is a common challenge in low‐ and middle‐income countries and tends to reduce the quality of outpatient care for patients with chronic conditions such as hypertension. Evidence in municipal health settings in Ghana is limited.
Darko G, Aguadze C, Dabuo P.
europepmc +2 more sources
Evaluating a museum as a tourist product using the servqual method [PDF]
Museum Management and Curatorship, 2005 exaly +5 more sources
Internet of Things as a Sustainable Energy Management Solution at Tourism Destinations in India
Energies, 2022 The development of tourist destinations has been determined by sustainable energy management and the advancement of traditional methods. The rate of development must adapt to technological innovations while also considering future generations.
Sunil Tiwari +2 more
doaj +1 more source
ADAPTATION OF THE SERVQUAL METHOD FOR TESTING THE QUALITY OF PASSENGER AIR SERVICES [PDF]
Transport Problems, 2019 The aim of the paper is to present the author’s attempt to adapt the Servqual Method to study the quality attributes of passenger air services. This market is witnessing a growing dynamic of competition intensity and a distinctive trend consisting of ...
Joanna HAWLENA
doaj +1 more source
Designing The Proposed Improvement of TIX ID Online Cinema Ticket Purchase Service Quality
Jurnal Ilmiah Teknik Industri, 2020 TIX ID is application in Indonesia that provides new experiences in purchasing cinema tickets. The success of a company can be seen from service quality in fulfilling the satisfaction of customers. Therefore, the purpose of this study is to designing the
Julya Ditazha +2 more
doaj +1 more source
Measuring Quality of Maternity Services Using the Servqual Method [PDF]
Regional Formation and Development Studies, 2021 Quality is the important issue in today’s competitive world. In modern institutions, regardless of the type of business, it becomes the basis for its effective functioning; it is a determinant of organizational culture and the success factor. The organization, which offers products or services of poor quality – has no reason to exist as the consumers ...
Paulina Gajewska, Katarzyna Piskrzyńska
openaire +1 more source
Jurnal Manajemen dan Bisnis Kreatif, 2023 A B S T R A C T The purpose of this study is to analyze student satisfaction with XYZ University academic services. The instrument in this study was a questionnaire compiled based on the dimensions of the quality of the servqual method, namely ...
I Made Dwi Wira Ardana +2 more
doaj +3 more sources
Jurnal Lebesgue, 2021 This research was conducted to achieve improving the quality of service to members, for this reason, a service quality analysis method is needed. Here the methods needed are Service Quality (Servqual) and Importance Performance Analysis (IPA) methods.
Ernima Gulo +4 more
doaj +1 more source
A New Application of the SERVQUAL Method for the Evaluation of the Quality of Medical Services [PDF]
Studies in Logic, Grammar and Rhetoric, 2017 Abstract This study was designed to determine the quality of service through the evaluation of hospitalized patients. An analysis of hospitalized patients’ subjective feelings towards service quality was carried out, in the context of the application of the SERVQUAL method. The pilot study was conducted in a Silesian hospital in a group
Węgłowski Paweł +4 more
openaire +2 more sources