The Servqual Method as an Assessment Tool of the Quality of Medical Services in Selected Asian Countries. [PDF]
Int J Environ Res Public Health, 2022 Introduction: The Servqual (an acronym from the words “service” and “quality”) method is used to assess the quality of provided services on the basis of standardised evaluation parameters. This method is based on five gaps resulting from the discrepancy between expected and received service quality.
Jonkisz A, Karniej P, Krasowska D.
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Improving the Service with the Servqual Method [PDF]
Management Systems in Production Engineering, 2018 At the time when economy is growing, there is strong competition in the market, and customers have increasingly higher expectations as regards quality of service and products. Under such conditions, organizations need to improve.
Midor Katarzyna, Kučera Marian
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SERVQUAL Method in Retail Service Assessment [PDF]
Техника и технология пищевых производств, 2020 Introduction. Service quality and variety is currently the key success factor in retail trade. Retail service assessment can improve customer experience.
Griaznova Natalia L. +2 more
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An Evaluation on Library Services Using Servqual Method [PDF]
SHS Web of Conferences, 2018 after The aim of this study was to identify the quality and effectiveness of the services provided by the library using Servqual Method, which covered several variables, namely: tangible, reliability, responsiveness, assurance and empathy.
HeryWihardikaGriadhi Made
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SERVQUAL method in studying service quality of travel insurance
Business: Theory and Practice, 2023 Background: The study which consists of two parts: theoretical and empirical ones, and contains the analysis of the concept of insurance service quality in relation to travel insurance by employees of insurance institutions as well as by individual ...
Jarosław Wenancjusz Przybytniowski
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Evaluation of Transport Processes Quality with Servqual and TUL Methods
Logi, 2018 The theoretical part of this article presents knowledge of selected methods used to study the quality level of basic processes. Authors paid particular attention to the Servqual method, which shows the differences that exist between the perceived and ...
Sładkowski Aleksander +2 more
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APPLYING THE SERVQUAL METHOD IN BANKS [PDF]
Annals of the University of Oradea: Economic Science, 2012 The main concern of credit institutions in Romania should be to maintain a portfolio of clients. Long-term cooperation relations between a bank and its customers is the proof of that bank's efforts in providing quality services that meet consumer demands.
Benţe Corneliu
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Evaluation of universities service quality through Servqual method [PDF]
Journal of Engineering Management and Competitiveness, 2023 Universities play a crucial role in societal development and growth, with higher education expanding every day. Therefore, it is essential for universities to prioritize the quality of educational services to ensure student satisfaction.
Anisseh Mohammad +2 more
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SERVQUAL Method as an "Old New" Tool for Improving the Quality of Medical Services: A Literature Review. [PDF]
Int J Environ Res Public Health, 2021 Jonkisz A, Karniej P, Krasowska D.
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ANALYSIS OF HOSPITALIZATION SERVICE QUALITY ON THE INPATIENTS OF MUTIARA BUNDA MALANG MATERNITY HOSPITAL USING SERVQUAL AND KANO MODELS [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2020 Good service quality could be known by comparing patients’ perceptions of services that are actually received with their expected or desired services towards company service attributes.
Kristina, Fathorrahman, Karnawati T.A.
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