Results 61 to 70 of about 1,150 (171)

KUALITAS JASA UNIT PELAKSANA TEKNIS PENGUJIAN SERTIFIKASI MUTU BARANG-LEMBAGA TEMBAKAU JEMBER

Jurnal Manajemen & Agribisnis, 2015
This study aims to 1) analyze the methods and the customer satisfaction measurement results; 2) analyze the satisfaction of customer based on alternatives method by using Servqual approach and EPA; 3) Analyze the comparison between method and the ...
Shinta Setiadevi, Idqan Fahmi, Yossi Wibisono   +2 more
doaj   +1 more source

Quality of care and patient satisfaction: Future trends and economic implications for the healthcare system

Journal of Economic Surveys, Volume 39, Issue 4, Page 1327-1360, September 2025.
Abstract The healthcare system is a fundamental pillar for the economy of any country. One of its main goals is to reach an adequate effectiveness of medical care so that certain levels of well‐being are achieved. In recent years, healthcare has experienced important changes to take into account quality of care and patient satisfaction as the drivers ...
Paula Ortega Perals, Salvador Cruz Rambaud, Javier Sánchez García   +2 more
wiley   +1 more source

Analysis Of Customer Satisfaction With Packaged Drinking Water Products Using Service Quality (SERVQUAL) And Importance Performance Analysis (IPA) Methods

Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri
PT. XYZ is a bottled mineral water manufacturer in Gresik, striving to deliver customer satisfaction and stay competitive. This study aims to quantify consumer satisfaction with PT. XYZ's product quality.
Muhammad Helmi Maulana, Moch. Nuruddin
doaj   +1 more source

Transformative Pathways in Qatar's E‐Government: Integrating Societal Engagement and NGO Partnerships for Sustainable Digital Governance

Public Administration and Development, Volume 45, Issue 3, Page 228-241, August 2025.
ABSTRACT Digital transformation has revolutionized public service delivery, yet studies on societal engagement with e‐Government services in Qatar remain limited. Despite significant investments in digital governance, 70% of services continue to be accessed through traditional methods, indicating barriers to adoption.
Moosa Elayah
wiley   +1 more source

QUALITY SERVICES EVALUATION MODEL BASED ON DEDICATED SOFTWARE TOOL [PDF]

Annals of the University of Petrosani: Economics, 2012
In this paper we introduced a new model, called Service Quality (SQ), which combines QFD and SERVQUAL methods. This model takes from the SERVQUAL method the five dimensions of requirements and three of characteristics and from the QFD method the ...
ANDREEA CRISTINA IONICĂ, MONICA LEBA, EDUARD EDELHAUSER, LUCIAN LUPU-DIMA   +3 more
doaj  

Assessing Omnichannel Service Quality in the Public Sector

Public Administration, Volume 103, Issue 2, Page 581-599, June 2025.
ABSTRACT Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the perceived quality of public sector omnichannel ...
Fabian Walke, Till J. Winkler
wiley   +1 more source

A Cross‐Sectional Study of Patients Satisfaction With the Pharmacy Services at the 108 Military Central Hospital: Determinants and Implications

Health Science Reports, Volume 8, Issue 5, May 2025.
Abstract Background and Aims Patient satisfaction is a critical metric for assessing the quality of pharmaceutical services in healthcare systems. This study aims to build a questionnaire with various items to comprehensively evaluate patient satisfaction with pharmacy services at the 108 Military Central Hospital and to identify key influential ...
Do Xuan Thang, Hoang Anh Tuan, Cuc Thi Thu Nguyen, Diep Tran Phuong, Le Thu Thuy, Trung Nguyen Duc   +5 more
wiley   +1 more source

Analisa Kualitas Layanan Sistem Smart Unilak Menggunakan Servqual Method

Digital Zone: Jurnal Teknologi Informasi dan Komunikasi, 2020
Keberhasilan suatu layanan, dilihat dari sisi pandang / persepsi user dari Sistem Informasi tersebut. Pengguna menggunakan persepsinya, untuk menilai secara keseluruhan terhadap kualitas sistem informasi.
Syahtriatna Djusar, Muhamad Sadar, Elvira Asril   +2 more
doaj   +1 more source

Indicators and Dimensions of Clients’ Satisfaction With Veterinary Services Delivery Performance in a Companion Animal Hospital in Accra, Ghana

Veterinary Medicine and Science, Volume 11, Issue 3, May 2025.
The study reported on satisfaction indices and prediction models for dimensions and indicators of service quality for clients accessing services in a companion animal hospital in Ghana. In general, client satisfaction indices were very high indicating good delivery performance.
Paa Kobina Turkson, Celine Naa Dede Coppson, Anthony Joe Turkson   +2 more
wiley   +1 more source

Analisis Kualitas Pelayanan Publik dengan Metode Fuzzy-Service Quality (F-Servqual) dan Index Potential Gain Customer Value (IPGCV)

Jurnal Sistem dan Manajemen Industri, 2018
This study aims to analyze the level of service quality and prioritize improvements. The method that used in this study is service quality (SERVQUAL) combined with fuzzy concepts to find out the gap between expectations and consumer perceptions through ...
Wahyu Oktri Widyarto, Nugraheni Djamal, Fauzul Adhim   +2 more
doaj   +1 more source