Results 81 to 90 of about 1,150 (171)
Analysis Of Service Quality On Customer Satisfaction With Servqual And QFD Methods
PROZIMA (Productivity, Optimization and Manufacturing System Engineering), 2022 This study aims to analyze the problem and produce alternative proposals in increasing customer satisfaction at PT. Mentari Trans Nusantara in Sidoarjo. The analytical tool used is tabulating the questionnaire, collecting data in the form of validity testing and reliability testing.
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Improving Hospital Service Quality Strategy with Servqual and Kano Methods
Journal of Physics: Conference Series, 2019 Abstract In daily activities, human beings cannot be separated from the services offered by a particular organization, such as the use of public transportation, education, food, health and much more related to daily life. Therefore competition between services is inevitable. Quality is related to customer satisfaction.
U P P Tarigan +5 more
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Evaluation of the quality of neurosurgical services using the SERVQUAL method
Vojnosanitetski pregledBackground/Aim. In an era of rapid technological innovation and growing patient expectations, healthcare systems worldwide face the need for continuous improvement in service quality. The Service Quality model (SERVQUAL) is a validated instrument for measuring service quality, based on comparing patients?
Djula Djilvesi +5 more
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Huli yanjiu, 2022 ObjectiveTo construct quality evaluation system of chest pain emergency nursing in chest pain center based on SERVQUAL model.MethodsConstructed quality evaluation indexes of chest pain emergency nursing in chest pain center based on SERVQUAL model and ...
CHEN Chen +6 more
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Servqual method– A tool for quality assurance in health care
IP Annals of Prosthodontics and Restorative DentistryEnsuring high-quality service delivery in the healthcare industry is crucial for both overall organizational success and patient satisfaction. However, numerous gaps often exist between patient expectations and perceptions of service quality, necessitating effective tools for assessment and improvement.
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Evaluation of Service Quality of Clinical Diagnostic Using the SERVQUAL and SERVPERF Models in Two Simple and Weighted Types [PDF]
Rāhburdhā-yi Mudīriyyat dar Niẓām-i SalāmatBackground: Recently, a number of papers have discussed the importance of evaluating service quality provided to customers. The purpose of this study is evaluating service quality of clinical diagnostic in Yazd Central Laboratory from customers’ point ...
Hossein Mohebbi +2 more
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The joint SERVQUAL and hierarchical TOPSIS based on type2 fuzzy sets for assessment of quality services (Case study: the public transportation of service quality of sharekurd) [PDF]
مدیریت بهره وری, 2017 The SERVQUAL method is one of the most applied methods for assessment of service quality which have a hierarchical structure including a few main dimensions and a few items, which analyzes the distance between expectations and perceptions of received ...
Ali dehghani Filabadi +2 more
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The measurement of service quality: an application of SERVQUAL method
, 2016 Cataloged from PDF version of article.
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AgrointekThe need for fertilizer in the agricultural sector is critical as one of the keys to soil fertility. PT. XYZ is a company engaged in the fertilizer, chemical and agribusiness industries which has a network of authorized kiosks.
Andrew Setiawan Rusdianto +3 more
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Web Application Design for Service Quality Analysis with SERVQUAL method
Jambura Journal of Electrical and Electronics EngineeringQuality measurement consists of three stages: data collection, data testing, and data processing. In general, each of these stages requires a significant amount of time. The process starts with the data collection stage, which may involve questionnaires.
Moh Fajar Febriansyah +5 more
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