Breaking the MBA delivery mould: A multi-group international MBA / practitioner virtual collaborative project [PDF]
, 2008 The marketing education project presented here brings together a major UK financial institution in the banking sector and a selection of its high value clients (B-to-B) via e-mail, telephone, video conferencing and other web-based technologies, with two ...
Hermans, CM, Newman, AJ
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Comparing alternative instruments to measure service quality in higher education [PDF]
The purpose of this work is to examine the performance of five alternative measures of service quality in the high education sector – SERVQUAL (Service Quality), Importance-weighted SERVQUAL, SERVPERF (Service Performance), Importance-weighted SERVPERF ...
Ana Oliveira-Brochado, Rui Cunha Marques
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Web Application Design for Service Quality Analysis with SERVQUAL method
Jambura Journal of Electrical and Electronics EngineeringQuality measurement consists of three stages: data collection, data testing, and data processing. In general, each of these stages requires a significant amount of time. The process starts with the data collection stage, which may involve questionnaires.
Moh Fajar Febriansyah +5 more
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GUEST SERVICES QUALITY ASSESMENT IN TOURISM, USING AN ATTRIBUTES SCALE [PDF]
It is considered that a weakness of the Romanian tourism offer is the quality of guest services. In this paper we established as an objective to examine in detail the importance given by the consumers to the components of guest service quality and their ...
BAN OLIMPIA, POPA LUMINITA
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Assessing Service Quality in the Ghanaian Private Healthcare Sector: The Case of Comboni Hospital. [PDF]
, 2020 The healthcare industry has become a paramount concern for most people in Ghana and the quality of services rendered to the patients in the private hospitals cannot be overemphasized.
Agbi, Fortune Afi
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Impact Of Measurement Of Service Quality Using The Servqual Method
Digital Innovation : International Journal of ManagementThe research for this thesis takes the title: "Measurement of Service Quality at PT. Karya Mandiri Sepakat Surabaya Using the SERVQUAL Method”. The aim of conducting this research is to determine the quality of service provided at PT. Karya Mandiri agrees to all customers in terms of 5 service dimensions and to determine the efforts made to improve the
null Achmad Daengs GS +4 more
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IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN [PDF]
The purpose of this study is to contribute to the literature of service quality importance in restaurant industry. The study has been based upon the Servqual technique and Dineserv tool of improving the quality by the service providing organizations. The
Naveed Ur Rehman KHAN +1 more
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Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling [PDF]
, 2019 The aim of this article was to determine which key indicators influence patient satisfaction with the Spanish NHS to provide useful information for policy decision-making.
Ramírez Orellana, Alicia +1 more
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Service quality in alcohol treatment: a research note [PDF]
, 2011 Purpose - To evaluate service quality in a UK privately funded alcohol treatment clinic. Methodology - Data were gathered via interviews with two groups of participants using the SERVQUAL questionnaire.
Griffiths, MD, Resnick, S
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SERVQUAL METHOD IN ASSESSING THE QUALITY OF RURAL TOURISM SERVICES
Scientific Papers Series : Management, Economic Engineering in Agriculture and Rural Development, 2020 The main supply factors at the rural tourism services market (on the example of rural tourism households of the Transcarpathian region of Ukraine) are characterized. The SERVQUAL method has been modified taking into account the usage of certain elements and assessment principles of the most important criteria for the rural agritourism services quality.
Nazar KUDLA, Yuriy MYRONOV
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