Customer Satisfaction Analysis With Fuzzy – Servqual Method And Qual
Jurnal Teknologi Pertanian, 2017 Aulia Yushila +2 more
openaire +2 more sources
The Effect of Situational Leadership on Healthcare Service Quality Through Crisis Management and Resources Availability: The Moderating Role of Leader Experience. [PDF]
Risk Manag Healthc PolicyGhallab A, Sallam F.
europepmc +1 more source
INVESTIGATING THE PATIENT SATISFACTION WITHIN ROMANIAN PUBLIC AND PRIVATE HOSPITALS [PDF]
Although it is not commonly accepted within healthcare services industry, the importance of marketing is more and more recognized nowadays by the organizations activating in the field. Current perception resides in a series of factors as: ethical aspects
Mihoc Florin +2 more
core
Developing a model for evaluating and improving the quality of healthcare services. [PDF]
BMC Health Serv ResLiu D, Chen X, Li Z.
europepmc +1 more source
Impact of Service Recovery on Customer Loyalty: A Study of E-Banking in Spain [PDF]
The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service recovery and customer loyalty in the setting of e ...
Frederic MARIMON +2 more
core
Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey. [PDF]
Healthcare (Basel)Oloya-Salazar P +6 more
europepmc +1 more source
Development, Validity and Reliability of Perceived Service Quality in Retail Banking and its Relationship With Perceived Value and Customer Satisfaction [PDF]
Microfinance is often hailed both as a tool for fighting poverty and as a tool for post-conflict reconciliation. This paper explores the use of microfinance in post-civil war Bosnia and Herzegovina, assessing its results in terms of both goals.
Aleksandra Pisnik Korda, Boris Snoj
core
Designing and psychometric evaluation of an Instrument to assess patient's satisfaction from communication with dentist and dental care services based on SERVQUAL model. [PDF]
BMC Oral HealthShariatzadeh K +3 more
europepmc +1 more source
An investigation of the quality of Syrian health insurance services via the SERVQUAL approach: a cross-sectional study. [PDF]
Cost Eff Resour AllocMouselli S, Allahham L, Al Ahdab S.
europepmc +1 more source
CUSTOMERS’ SATISFACTION IN ATM SERVICE: AN EMPIRICAL EVIDENCES FROM PUBLIC AND PRIVATE SECTOR BANKS IN INDIA [PDF]
The aim of this paper was to provide a preliminary comparative investigation of the customer satisfaction in ATM service of public and private sector banks in India.
Vijay M. KUMBHAR
core