Results 21 to 30 of about 24,801 (225)
Customer satisfaction study using the Servqual method
Journal of Achievements in Materials and Manufacturing Engineering, 2018 Purpose: In this article the application of a part of Servqual method in the selected enterprise was presented. Based on the results obtained key areas to service improvement in the organization were shown. Design/methodology/approach: The Servqual method is one of methods used to improve the consumer satisfaction in the area ...
A. Kania, K. Plasczyk
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Presenting Modified Servqual Model to Evaluate Flight Attendant Services: Iran Air case study [PDF]
, 2019 Purpose: The investigation of the customer`s viewpoints and utilizing their ideas and expectations in improving the quality of the products, has turned out to be one of the key concerns of the companies working in all fields.
Ahmadvand, Khosro +2 more
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The fee tendering and service quality issue revisited [PDF]
, 2007 Purpose - It is a little over twenty years since mandatory fee scales were abolished by UK professional bodies. During this period fee levels have fluctuated with economic demand, and new procurement strategies such as partnering have been developed, but
Hoxley, M
core +1 more source
J@ti Undip: Jurnal Teknik Industri, 2012 Tingginya angka keluhan masyarakat terhadap layanan menuntut PT. PLN (persero) untuk mengevaluasi seperti apa tingkat pelayanan yang sudah diberikan kepada masyarakat. Hal tersebut dilakukan untuk membangun citra yang baik di mata masyarakat.
Arfan Bakhtiar +2 more
doaj +1 more source
Diagnosing Service Quality in Retailing: The Case of Singapore [PDF]
, 2010 This paper examines the service quality perceptions of consumers towards retailers in Singapore. We applied SERVQUAL, a popular measure of service quality to a sample of 172 consumers to assess service quality perceptions, expectations and gaps in ...
Durvasula, Srinivas, Lysonski, Steven
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IDENTIFICATION OF SECTORAL LOGISTICS SERVICE QUALITY GAPS BY APPLYING SERVQUAL METHOD
Transport, 2020 Today, simply delivering a product to the right place at the right time is no longer enough. Customers demand more; they demand the full suite of logistics services. Customers thus seek higher-value and additional services, and more, which enable them to compete.
Meidutė-Kavaliauskienė, Ieva +2 more
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J@ti Undip: Jurnal Teknik Industri, 2023 Pet World merupakan salah satu jasa pelayanan kebutuhan hewan peliharaan yang berada di Kabupaten Garut, namun pemenuhan tingkat kepuasan pelanggan belum dapat dilakukan secara optimal.
Dewi Rahmawati +2 more
doaj +1 more source
Information technology of higher education monitoring: a quality-based approach [PDF]
, 2011 The principles of information technology development for the system of higher education monitoring are considered. For education quality estimation the evidence model is built.
Cherednichenko, Olga, Riabko, Olha
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Rekayasa, 2011 Penelitian ini dilakukan di PT. Telkom Bangkalan untuk peningkatan kualitas layanan dengan menggunakan metode servqual dan AHP (Analytical Hierarchy Process). Servqual digunakan untuk mengetahui persepsi dan harapan pelanggan berdasarkan dimensi kualitas
Dian Farida Asfan
doaj +1 more source
Analysis of Library Visitor Satisfaction Using the Servqual Method
Indonesian Journal of Engineering Research, 2020 The purpose of this study was to determine the level of satisfaction of library services with the SERVQUAL method based on five dimensions, such as tangible, reliability, responsiveness, assurances, and empathy. The satisfaction evaluation of library services is needed because the number of library visitors is increasingly decreasing.
Rini Agustina +2 more
openaire +2 more sources