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Comparing tools for Service Quality Evaluation
, 1998 Service quality evaluation is one of the main issues that have recently drawn managers' and researchers' attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many different ...
Caldara, M. +2 more
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Bridging the gap between service provision and customer expectation [PDF]
, 2009 Purpose: The purpose of this paper is to serve as a reminder to all managers that they must understand their customers, from the customers’ perspective, and not make assumptions about customer needs.
McKnight, S
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Service Quality Assessment Using Servqual and Kano Models
Jurnal Teknik Industri, 2019 The purpose of this study is to assess the quality of services by using the integration of Servqual and the Kano model. In this study, Servqual is used to determine the quality criteria that must be improved.
Shanty Kusuma Dewi
doaj +1 more source
Academic Information Systems and User Satisfaction with e-ServQual and WebQual 4.0 Approach Method [PDF]
International Journal of Information Science and ManagementAcademic information systems (AIS) at universities provide convenience to students in online campus administrative activities. Universitas Muhammadiyah Gombong (UNIMUGO) has an academic information system.
Aang Anwarudin +2 more
doaj +1 more source
Здоровье мегаполисаIntroduction. The article presents the experience of using SERVQUAL method as a tool for internal quality control in an oncology medical organization. Purpose.
P. V. Rabotinskaya
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ANALYSIS OF THE RECEPTIONIST SERVICE QUALITY ON GUEST SATISFACTION AT HARPER KUTA HOTEL
Journal of Applied Sciences in Travel and Hospitality, 2020 This research is based on the importance of the role of the receptionist as a brand image of a hotel in terms of first impressions and final impressions for guests who stay overnight.
Anak Agung Kompiang Trijaya Putra +2 more
doaj +1 more source
Production, 2022 Paper aims The aim was to adapt and apply a SERVQUAL scale to measure the perceived service quality of an e-learning platform provided by the United Nations for Environment Programme (UNEP) focused on sustainability issues. Originality There is a scarce
Beatriz Cruz Delgado +3 more
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Journal of Applied Engineering and Technological Science, 2022 Dapodik is an education data system with a national scale in which there are various kinds of information regarding educational data units. The problem that occurs is that the operator has difficulty if the input data is invalid, so to correct the ...
Rizki Novendra +4 more
doaj +1 more source
Intuitionistic Fuzzy AHP and WASPAS to Assess Service Quality in Online Transportation [PDF]
, 2023 Indonesia is currently entering a new normal era; this requires people to adapt to the cleanliving habit in accordance with health standards in order to carry out normal activities.
Garside, Annisa Kesy +2 more
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Audit Quality From a Service Perspective: A Systematic Literature Review
Accounting Perspectives, EarlyView.ABSTRACT Audit quality is a multidimensional and latent construct that researchers struggle to evaluate and interpret. This paper follows an interdisciplinary approach by systematically reviewing the literature on audit quality evaluation from a service quality perspective.
Lise Muriel Botha +3 more
wiley +1 more source