Results 51 to 60 of about 24,918 (226)
Jurnal Teknologi Pertanian, 2017 ABSTRAK Tujuan penelitian ini untuk mengetahui atribut yang masih kurang dari rata-rata nilai Servqual yang kemudian diberi rekomendasi perbaikan dengan metode TRIZ.
Hananingsih Widya Rahmanti +2 more
doaj +1 more source
International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou +1 more
wiley +1 more source
Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View
Journal of Business Logistics, Volume 47, Issue 1, January 2026.ABSTRACT Logistics service quality reflects the gap between customers' expectations for logistics service and the actual service they receive, yet it is unclear whether academic research has kept pace with changes in logistics practice over the past 25 years.
Chang Gao +2 more
wiley +1 more source
Analysis of Student Satisfaction at X University, Using the Servqual Method [PDF]
, 2018 The education services industry competes so that it demands universities to maintain quality. Universities must improve excellence to be able to compete with other universities.
Dharma, S. (Surya) +2 more
core +2 more sources
Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus [PDF]
Financial Theory and Practice, 2007 Although the philosophy of the servqual model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of Servqual dimensions started to be ...
Okan Veli Şafakli
doaj
Determinants of Service Quality and Customer Satisfaction of Retail Clothing Company
Journal of Business and Social Review in Emerging Economies, 2019 The study aims to investigate the relationship between service quality and customer satisfaction in a retail clothing company. The study utilized the SERVQUAL model to guide the study.
Tak Jie Chan, Mei Ling Goh
doaj +1 more source
Satisfaction issues in the reinstatement of flood damaged domestic property [PDF]
, 2004 The frequency of flooding is forecast to increase in the UK, as is the number of properties at risk of flooding. Following major floods in England and Wales in recent years, questions have been raised concerning the quality of service received by insured
Homan, Jacqueline +2 more
core
Testing the SERVQUAL Scale in the Business-to-Business Sector: The Case of Ocean Freight Shipping Service [PDF]
, 1999 A key question is whether the instruments developed for consumer services can accurately gauge the service quality perceptions of organisational customers.
Durvasula, Srinivas +2 more
core +2 more sources
Public Health Challenges, Volume 4, Issue 4, December 2025.This study assessed service quality in a public hospital in Bagmati Province, Nepal, using the SERVQUAL model. Tangible factors such as facilities, equipment, and staff appearance emerged as the strongest predictors of patient satisfaction, underscoring the importance of improving hospital infrastructure to enhance patient care.
Vivek Uprety +7 more
wiley +1 more source
Ekonomski VjesnikPurpose: This study aims to explore the applicability of the Delphi method in developing a SERVQUAL model for evaluating service quality in the Serbian fitness clubs, while also providing a practical tool for this emerging fitness market.
Milijanka C. Ratković +3 more
doaj +1 more source