Results 51 to 60 of about 24,801 (225)
Jurnal Teknologi Pertanian, 2017 ABSTRAK Tujuan penelitian ini untuk mengetahui atribut yang masih kurang dari rata-rata nilai Servqual yang kemudian diberi rekomendasi perbaikan dengan metode TRIZ.
Hananingsih Widya Rahmanti +2 more
doaj +1 more source
Integrasi Servqual, Kano dan QFD dalam Meningkatkan Kualitas Pelayanan di Sekolah Tinggi XYZ
Jurnal Rekayasa Sistem Industri, 2021 The service quality at XYZ High School is still not in accordance as expected. There are still queues for registration, payments, length of academic service, parking capacity, lecture room, library access, security, and etc.
Teguh Aprianto, Abdul Fatah
doaj +1 more source
Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View
Journal of Business Logistics, Volume 47, Issue 1, January 2026.ABSTRACT Logistics service quality reflects the gap between customers' expectations for logistics service and the actual service they receive, yet it is unclear whether academic research has kept pace with changes in logistics practice over the past 25 years.
Chang Gao +2 more
wiley +1 more source
Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus [PDF]
Financial Theory and Practice, 2007 Although the philosophy of the servqual model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of Servqual dimensions started to be ...
Okan Veli Şafakli
doaj
Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]
, 2012 The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private hospital.
Dwi, Sulisworo, Nora, Maniquiz
core
Analysis of Student Satisfaction at X University, Using the Servqual Method [PDF]
, 2018 The education services industry competes so that it demands universities to maintain quality. Universities must improve excellence to be able to compete with other universities.
Dharma, S. (Surya) +2 more
core +2 more sources
Public Health Challenges, Volume 4, Issue 4, December 2025.This study assessed service quality in a public hospital in Bagmati Province, Nepal, using the SERVQUAL model. Tangible factors such as facilities, equipment, and staff appearance emerged as the strongest predictors of patient satisfaction, underscoring the importance of improving hospital infrastructure to enhance patient care.
Vivek Uprety +7 more
wiley +1 more source
Determinants of Service Quality and Customer Satisfaction of Retail Clothing Company
Journal of Business and Social Review in Emerging Economies, 2019 The study aims to investigate the relationship between service quality and customer satisfaction in a retail clothing company. The study utilized the SERVQUAL model to guide the study.
Tak Jie Chan, Mei Ling Goh
doaj +1 more source
Satisfaction issues in the reinstatement of flood damaged domestic property [PDF]
, 2004 The frequency of flooding is forecast to increase in the UK, as is the number of properties at risk of flooding. Following major floods in England and Wales in recent years, questions have been raised concerning the quality of service received by insured
Homan, Jacqueline +2 more
core
Emerging Technologies for Investigating Food Consumer Behavior: A Systematic Review
Comprehensive Reviews in Food Science and Food Safety, Volume 24, Issue 6, November 2025.ABSTRACT The evolving nature of food preferences and consumption patterns highlights the need for ongoing research in food consumer behavior. Most existing research relies on traditional methods, like questionnaires, which are often costly, time‐consuming, and prone to bias.
Kyriaki Kechri +7 more
wiley +1 more source