Results 61 to 70 of about 24,801 (225)
Ekonomski VjesnikPurpose: This study aims to explore the applicability of the Delphi method in developing a SERVQUAL model for evaluating service quality in the Serbian fitness clubs, while also providing a practical tool for this emerging fitness market.
Milijanka C. Ratković +3 more
doaj +1 more source
Consumer Repair Decision‐Making: A Systematic Literature Review and Future Research Agenda
International Journal of Consumer Studies, Volume 49, Issue 6, November 2025.ABSTRACT Repair is a vital consumer behaviour necessary to extend product lifespans and to achieve a circular economy. Despite its importance, past literature reviews do not offer a comprehensive overview of consumer repair decision‐making, as they focus on the repair of specific products, multiple circular behaviours, the act of repair, or limit the ...
Lucie K. Ozanne +1 more
wiley +1 more source
The SERVQAL dimensions unique to commercial banks: Case of Northern Cyprus [PDF]
Marketing (Beograd. 1991), 2007 Although the philosophy of the SERVQUAL model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of SERVQUAL dimensions started to be ...
Safakli Veli Okan
doaj
Analysis of Healthcare Services Quality Using Servqual - Fuzzy Method
International Journal of Economics & Management Sciences, 2017 Service Quality is a very important concept that must be understood if the company wants to remain competitive and evolving. Quality of service in hospitals should be directed to patient satisfaction, this is to maintain patient loyalty. With the development of business competition, it is important to make health care providers improving their service ...
openaire +1 more source
Applied AI Letters, Volume 6, Issue 3, October 2025.This study proposes an AI‐enhanced decision‐making framework that integrates sentiment analysis of customer reviews with q‐rung orthopair fuzzy MCDM to evaluate retailer performance. By analyzing 8,000 reviews from major U.S. retailers, the model bridges unstructured feedback and structured evaluation, offering actionable insights into service ...
Adem Pinar
wiley +1 more source
Evaluating of Service Quality Level in Libraries Using a Combination of SERVQUAL and Six Sigma Techniques [PDF]
تحقیقات اطلاعرسانی و کتابخانههای عمومی, 2013 Purpose: The purpose of this study is to evaluate service quality level in public libraries against Six Sigma quality level by combining SERVQUAL and Six Sigma techniques. Method: This is an applied study conducted as a survey. The population consists of
Mohammad Amin Shakerzadeh
doaj
Servqual potential for quality management in hotel services
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2012 The aim of the paper is to present possibilities and specifications of using the Servqual method in service quality management in hotel industry. The Servqual method works on the definition of five dimensions of a service quality: tangibles, reliability,
Kateřina Ryglová +2 more
doaj +1 more source
Journal of Economic Surveys, Volume 39, Issue 4, Page 1327-1360, September 2025.Abstract The healthcare system is a fundamental pillar for the economy of any country. One of its main goals is to reach an adequate effectiveness of medical care so that certain levels of well‐being are achieved. In recent years, healthcare has experienced important changes to take into account quality of care and patient satisfaction as the drivers ...
Paula Ortega Perals +2 more
wiley +1 more source
Improving Hospital Service Quality Strategy with Servqual and Kano Methods
Journal of Physics: Conference Series, 2019 Abstract In daily activities, human beings cannot be separated from the services offered by a particular organization, such as the use of public transportation, education, food, health and much more related to daily life. Therefore competition between services is inevitable. Quality is related to customer satisfaction.
U P P Tarigan +5 more
openaire +1 more source
Public Administration and Development, Volume 45, Issue 3, Page 228-241, August 2025.ABSTRACT Digital transformation has revolutionized public service delivery, yet studies on societal engagement with e‐Government services in Qatar remain limited. Despite significant investments in digital governance, 70% of services continue to be accessed through traditional methods, indicating barriers to adoption.
Moosa Elayah
wiley +1 more source