Results 61 to 70 of about 24,918 (226)
Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]
, 2012 The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private hospital.
Dwi, Sulisworo, Nora, Maniquiz
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Emerging Technologies for Investigating Food Consumer Behavior: A Systematic Review
Comprehensive Reviews in Food Science and Food Safety, Volume 24, Issue 6, November 2025.ABSTRACT The evolving nature of food preferences and consumption patterns highlights the need for ongoing research in food consumer behavior. Most existing research relies on traditional methods, like questionnaires, which are often costly, time‐consuming, and prone to bias.
Kyriaki Kechri +7 more
wiley +1 more source
The SERVQAL dimensions unique to commercial banks: Case of Northern Cyprus [PDF]
Marketing (Beograd. 1991), 2007 Although the philosophy of the SERVQUAL model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of SERVQUAL dimensions started to be ...
Safakli Veli Okan
doaj
Analysis of Healthcare Services Quality Using Servqual - Fuzzy Method
International Journal of Economics & Management Sciences, 2017 Service Quality is a very important concept that must be understood if the company wants to remain competitive and evolving. Quality of service in hospitals should be directed to patient satisfaction, this is to maintain patient loyalty. With the development of business competition, it is important to make health care providers improving their service ...
openaire +1 more source
Consumer Repair Decision‐Making: A Systematic Literature Review and Future Research Agenda
International Journal of Consumer Studies, Volume 49, Issue 6, November 2025.ABSTRACT Repair is a vital consumer behaviour necessary to extend product lifespans and to achieve a circular economy. Despite its importance, past literature reviews do not offer a comprehensive overview of consumer repair decision‐making, as they focus on the repair of specific products, multiple circular behaviours, the act of repair, or limit the ...
Lucie K. Ozanne +1 more
wiley +1 more source
Evaluating of Service Quality Level in Libraries Using a Combination of SERVQUAL and Six Sigma Techniques [PDF]
تحقیقات اطلاعرسانی و کتابخانههای عمومی, 2013 Purpose: The purpose of this study is to evaluate service quality level in public libraries against Six Sigma quality level by combining SERVQUAL and Six Sigma techniques. Method: This is an applied study conducted as a survey. The population consists of
Mohammad Amin Shakerzadeh
doaj
Servqual potential for quality management in hotel services
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2012 The aim of the paper is to present possibilities and specifications of using the Servqual method in service quality management in hotel industry. The Servqual method works on the definition of five dimensions of a service quality: tangibles, reliability,
Kateřina Ryglová +2 more
doaj +1 more source
The 7E Teaching Model in Emergency Obstetrics and Gynecology Training: Enhancing Clinical Competency in Residency Education [PDF]
Emerg Med IntObjective To evaluate whether an 8‐week curriculum structured by the 7E teaching model is associated with improved emergency obstetrics and gynecology (OBGYN) competencies among first‐year residents. Methods We conducted a prospective, single‐center, quasiexperimental consecutive‐cohort study at the Shengjing Hospital of China Medical University ...
Yan L +8 more
europepmc +2 more sources
Applied AI Letters, Volume 6, Issue 3, October 2025.This study proposes an AI‐enhanced decision‐making framework that integrates sentiment analysis of customer reviews with q‐rung orthopair fuzzy MCDM to evaluate retailer performance. By analyzing 8,000 reviews from major U.S. retailers, the model bridges unstructured feedback and structured evaluation, offering actionable insights into service ...
Adem Pinar
wiley +1 more source
Service quality measurement in the internet context: A proposed model [PDF]
, 2010 The survival of any organisation in a highly competitive environment depends on its ability to provide the best service quality to its existing customers as the quality of service is a key factor in the success of any organisation. It is well established
Albassam, T, Alshawi, S
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