Results 71 to 80 of about 24,918 (226)
Improving Hospital Service Quality Strategy with Servqual and Kano Methods
Journal of Physics: Conference Series, 2019 Abstract In daily activities, human beings cannot be separated from the services offered by a particular organization, such as the use of public transportation, education, food, health and much more related to daily life. Therefore competition between services is inevitable. Quality is related to customer satisfaction.
U P P Tarigan +5 more
openaire +1 more source
Journal of Economic Surveys, Volume 39, Issue 4, Page 1327-1360, September 2025.Abstract The healthcare system is a fundamental pillar for the economy of any country. One of its main goals is to reach an adequate effectiveness of medical care so that certain levels of well‐being are achieved. In recent years, healthcare has experienced important changes to take into account quality of care and patient satisfaction as the drivers ...
Paula Ortega Perals +2 more
wiley +1 more source
BPJS PATIENT SATISFACTION SERVICE QUALITY USING THE SERVQUAL METHOD
JURTEKSI (Jurnal Teknologi dan Sistem Informasi)Abstract: Gambir Baru Kisaran Community Health Center is the only one in the Gambir Baru range. Data on visits by BPJS Health participants to the Gambir Baru Kisaran Community Health Center in 2023 from January – December there are 3,048 BPJS participants.
Putri Amanda +2 more
openaire +1 more source
Public Administration and Development, Volume 45, Issue 3, Page 228-241, August 2025.ABSTRACT Digital transformation has revolutionized public service delivery, yet studies on societal engagement with e‐Government services in Qatar remain limited. Despite significant investments in digital governance, 70% of services continue to be accessed through traditional methods, indicating barriers to adoption.
Moosa Elayah
wiley +1 more source
KUALITAS LAYANAN BEBERAPA PERUSAHAAN ASURANSI DI SURABAYA
Jurnal Teknik Industri, 2005 One of the service industries that grow faster than the others is insurance industry. Since there are a lot of companies that involved in this kind of industry, clients need to select a certain company that served the best service compared to the others.
Francisca Cecilia Sutedjo +1 more
doaj
Establishing a student satisfaction index - A Malaysian case study [PDF]
, 2007 The paper provides an insight on student satisfaction in a higher education institution (HEI) within the context of a quasi-government environment.
Che Din, Rohayati +2 more
core
Assessing Omnichannel Service Quality in the Public Sector
Public Administration, Volume 103, Issue 2, Page 581-599, June 2025.ABSTRACT Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the perceived quality of public sector omnichannel ...
Fabian Walke, Till J. Winkler
wiley +1 more source
KUALITAS JASA UNIT PELAKSANA TEKNIS PENGUJIAN SERTIFIKASI MUTU BARANG-LEMBAGA TEMBAKAU JEMBER
Jurnal Manajemen & Agribisnis, 2015 This study aims to 1) analyze the methods and the customer satisfaction measurement results; 2) analyze the satisfaction of customer based on alternatives method by using Servqual approach and EPA; 3) Analyze the comparison between method and the ...
Shinta Setiadevi +2 more
doaj +1 more source
Health Science Reports, Volume 8, Issue 5, May 2025.Abstract Background and Aims Patient satisfaction is a critical metric for assessing the quality of pharmaceutical services in healthcare systems. This study aims to build a questionnaire with various items to comprehensively evaluate patient satisfaction with pharmacy services at the 108 Military Central Hospital and to identify key influential ...
Do Xuan Thang +5 more
wiley +1 more source
Veterinary Medicine and Science, Volume 11, Issue 3, May 2025.The study reported on satisfaction indices and prediction models for dimensions and indicators of service quality for clients accessing services in a companion animal hospital in Ghana. In general, client satisfaction indices were very high indicating good delivery performance.
Paa Kobina Turkson +2 more
wiley +1 more source