Results 71 to 80 of about 24,801 (225)
BPJS PATIENT SATISFACTION SERVICE QUALITY USING THE SERVQUAL METHOD
JURTEKSI (Jurnal Teknologi dan Sistem Informasi)Abstract: Gambir Baru Kisaran Community Health Center is the only one in the Gambir Baru range. Data on visits by BPJS Health participants to the Gambir Baru Kisaran Community Health Center in 2023 from January – December there are 3,048 BPJS participants.
Putri Amanda +2 more
openaire +1 more source
Assessing Omnichannel Service Quality in the Public Sector
Public Administration, Volume 103, Issue 2, Page 581-599, June 2025.ABSTRACT Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the perceived quality of public sector omnichannel ...
Fabian Walke, Till J. Winkler
wiley +1 more source
KUALITAS LAYANAN BEBERAPA PERUSAHAAN ASURANSI DI SURABAYA
Jurnal Teknik Industri, 2005 One of the service industries that grow faster than the others is insurance industry. Since there are a lot of companies that involved in this kind of industry, clients need to select a certain company that served the best service compared to the others.
Francisca Cecilia Sutedjo +1 more
doaj
Service quality measurement in the internet context: A proposed model [PDF]
, 2010 The survival of any organisation in a highly competitive environment depends on its ability to provide the best service quality to its existing customers as the quality of service is a key factor in the success of any organisation. It is well established
Albassam, T, Alshawi, S
core
Health Science Reports, Volume 8, Issue 5, May 2025.Abstract Background and Aims Patient satisfaction is a critical metric for assessing the quality of pharmaceutical services in healthcare systems. This study aims to build a questionnaire with various items to comprehensively evaluate patient satisfaction with pharmacy services at the 108 Military Central Hospital and to identify key influential ...
Do Xuan Thang +5 more
wiley +1 more source
SERVQUAL model applied to higher education public administrative services
Brazilian Journal of Operations & Production Management, 2017 Objective: This article aims to report the application of the SERVQUAL model in a public higher education institution from the student body's perspective, in order to assess the Quality of administrative services.
Mauri Cesar Soares +2 more
doaj +1 more source
Establishing a student satisfaction index - A Malaysian case study [PDF]
, 2007 The paper provides an insight on student satisfaction in a higher education institution (HEI) within the context of a quasi-government environment.
Che Din, Rohayati +2 more
core
Veterinary Medicine and Science, Volume 11, Issue 3, May 2025.The study reported on satisfaction indices and prediction models for dimensions and indicators of service quality for clients accessing services in a companion animal hospital in Ghana. In general, client satisfaction indices were very high indicating good delivery performance.
Paa Kobina Turkson +2 more
wiley +1 more source
When excessive service turns bad: Service alignment for transaction‐specific needs
Journal of Consumer Behaviour, Volume 24, Issue 1, Page 109-125, January 2025.Abstract Service firms strive to meet and exceed customers' expectations, but more services are not always welcome. To answer the question why extra services may not always lead to positive service evaluations, we examined the effectiveness of service alignment with transaction‐specific needs as a reference standard for service evaluations and ...
Kawon Kim, Haemoon Oh
wiley +1 more source
KUALITAS JASA UNIT PELAKSANA TEKNIS PENGUJIAN SERTIFIKASI MUTU BARANG-LEMBAGA TEMBAKAU JEMBER
Jurnal Manajemen & Agribisnis, 2015 This study aims to 1) analyze the methods and the customer satisfaction measurement results; 2) analyze the satisfaction of customer based on alternatives method by using Servqual approach and EPA; 3) Analyze the comparison between method and the ...
Shinta Setiadevi +2 more
doaj +1 more source