Results 81 to 90 of about 24,801 (225)

The effect of national culture on information flow [PDF]

, 2011
The primary purpose of this paper is to test the effect of national culture on service provision within Islamic Insurance(Takaful). This paper seeks to incorporate the following constructs: Power distance, information gap and information flow as an ...
Dennis, C
core  

Evaluating Customer Satisfaction Level at Kaufland: The Servqual Method

Bulletin of the Transilvania University of Brasov. Series V: Economic Sciences
The study focuses on evaluating the level of customer satisfaction of the Kaufland retailer using the SERVQUAL method. Through a comprehensive analysis, various aspects of the quality of services provided by Kaufland will be examined, including reliability, responsiveness, assurance, empathy, and tangible aspects of the shopping experience ...
A. Grancea, M. Balasescu
openaire   +1 more source

Service Quality in Iranian Hospitals From Patients' Perspectives Based on the SERVQUAL Model: A Systematic Review and Meta‐Analysis

Health Science Reports, Volume 8, Issue 1, January 2025.
Abstract Background This study aimed to evaluate the service quality in Iranian hospitals from patients' perspectives based on the SERVQUAL model. Materials and Methods A thorough exploration of online electronic databases, including Scopus, PubMed, Web of Science, IranMedex, and the Scientific Information Database (SID), was undertaken using keywords ...
Tara Alizadeh, Marzieh Jahani Sayad Noveiry, Samad Karkhah, Ehsan Kazemnezhad Leyli, Kobra Salami Kohan, Pooyan Ghorbani Vajargah   +5 more
wiley   +1 more source

Analysis Of Customer Satisfaction With Packaged Drinking Water Products Using Service Quality (SERVQUAL) And Importance Performance Analysis (IPA) Methods

Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri
PT. XYZ is a bottled mineral water manufacturer in Gresik, striving to deliver customer satisfaction and stay competitive. This study aims to quantify consumer satisfaction with PT. XYZ's product quality.
Muhammad Helmi Maulana, Moch. Nuruddin
doaj   +1 more source

Measuring an audit quality climate among employees

International Journal of Auditing, Volume 29, Issue 1, Page 1-33, January 2025.
The International Standard on Quality Management requires, among other things, that audit firm leadership promotes a quality‐oriented culture in firms. We add a novel contribution to the audit quality literature by developing an instrument to measure the audit quality climate in audit firms.
Johanna Alida Kritzinger, Karin Barac
wiley   +1 more source

QUALITY SERVICES EVALUATION MODEL BASED ON DEDICATED SOFTWARE TOOL [PDF]

Annals of the University of Petrosani: Economics, 2012
In this paper we introduced a new model, called Service Quality (SQ), which combines QFD and SERVQUAL methods. This model takes from the SERVQUAL method the five dimensions of requirements and three of characteristics and from the QFD method the ...
ANDREEA CRISTINA IONICĂ, MONICA LEBA, EDUARD EDELHAUSER, LUCIAN LUPU-DIMA   +3 more
doaj  

Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh

Cogent Business & Management, 2017
The aim of this paper is to assess the service quality of Dhaka Electric Supply Company Limited’s (DESCO) online bill payment system using extended SERVQUAL model termed as SERVQUAL-Butterfly Model that integrates customer expectation and perception of ...
Mohammad Anisur Rahman, Xu Qi, Abu Naser Mohammad Saif, Ismail Bin Ibrahim, Rabeya Sultana   +4 more
doaj   +1 more source

Perspectives of Small Retailers in the Organic Market: Customer Satisfaction and Customer Enthusiasm [PDF]

, 2006
. In this paper we discuss the impact of customer satisfaction and enthusiasm on the performance of small retailers in the organic food market. The analysis of customer satisfaction and shop data confirm essential economic effects.
Bolten, Jan, Kennerknecht, Raphael, Spiller, Achim   +2 more
core  

Testing the SERVQUAL Scale in the Business-to-Business Sector: The Case of Ocean Freight Shipping Service [PDF]

, 1999
A key question is whether the instruments developed for consumer services can accurately gauge the service quality perceptions of organisational customers.
Durvasula, Srinivas, Lysonski, Steven, Mehta, Subhash   +2 more
core   +2 more sources

Pos Express Delivery Services in Manado City Using Servqual Method

International Journal of Tourism & Hospitality in Asia Pasific, 2022
This study aims to measure the level of quality of Pos Express delivery services in Manado city during the pandemic of Covid19. The study using Servqual theory measurement method by Parasuraman (1985), by distributing questionnaires to consumers. Its asking their expectations and perceptions about the quality of Pos Express services in Manado city ...
openaire   +1 more source