Results 81 to 90 of about 24,918 (226)
The effect of national culture on information flow [PDF]
, 2011 The primary purpose of this paper is to test the effect of national culture on service provision within Islamic Insurance(Takaful). This paper seeks to incorporate the following constructs: Power distance, information gap and information flow as an ...
Dennis, C
core
Evaluating Customer Satisfaction Level at Kaufland: The Servqual Method
Bulletin of the Transilvania University of Brasov. Series V: Economic SciencesThe study focuses on evaluating the level of customer satisfaction of the Kaufland retailer using the SERVQUAL method. Through a comprehensive analysis, various aspects of the quality of services provided by Kaufland will be examined, including reliability, responsiveness, assurance, empathy, and tangible aspects of the shopping experience ...
A. Grancea, M. Balasescu
openaire +1 more source
When excessive service turns bad: Service alignment for transaction‐specific needs
Journal of Consumer Behaviour, Volume 24, Issue 1, Page 109-125, January 2025.Abstract Service firms strive to meet and exceed customers' expectations, but more services are not always welcome. To answer the question why extra services may not always lead to positive service evaluations, we examined the effectiveness of service alignment with transaction‐specific needs as a reference standard for service evaluations and ...
Kawon Kim, Haemoon Oh
wiley +1 more source
Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik IndustriPT. XYZ is a bottled mineral water manufacturer in Gresik, striving to deliver customer satisfaction and stay competitive. This study aims to quantify consumer satisfaction with PT. XYZ's product quality.
Muhammad Helmi Maulana, Moch. Nuruddin
doaj +1 more source
Health Science Reports, Volume 8, Issue 1, January 2025.Abstract Background This study aimed to evaluate the service quality in Iranian hospitals from patients' perspectives based on the SERVQUAL model. Materials and Methods A thorough exploration of online electronic databases, including Scopus, PubMed, Web of Science, IranMedex, and the Scientific Information Database (SID), was undertaken using keywords ...
Tara Alizadeh +5 more
wiley +1 more source
QUALITY SERVICES EVALUATION MODEL BASED ON DEDICATED SOFTWARE TOOL [PDF]
Annals of the University of Petrosani: Economics, 2012 In this paper we introduced a new model, called Service Quality (SQ), which combines QFD and SERVQUAL methods. This model takes from the SERVQUAL method the five dimensions of requirements and three of characteristics and from the QFD method the ...
ANDREEA CRISTINA IONICĂ +3 more
doaj
Pos Express Delivery Services in Manado City Using Servqual Method
International Journal of Tourism & Hospitality in Asia Pasific, 2022 This study aims to measure the level of quality of Pos Express delivery services in Manado city during the pandemic of Covid19. The study using Servqual theory measurement method by Parasuraman (1985), by distributing questionnaires to consumers. Its asking their expectations and perceptions about the quality of Pos Express services in Manado city ...
openaire +1 more source
Measuring an audit quality climate among employees
International Journal of Auditing, Volume 29, Issue 1, Page 1-33, January 2025.The International Standard on Quality Management requires, among other things, that audit firm leadership promotes a quality‐oriented culture in firms. We add a novel contribution to the audit quality literature by developing an instrument to measure the audit quality climate in audit firms.
Johanna Alida Kritzinger, Karin Barac
wiley +1 more source
Integrating customer relationship management strategies in (B2C) e-commerce environments
, 2003 Creating value and generating a total customer experience(TCE ) is important for E -Commerce in order to attract customers. However, with increasing competition in the marketplace, it is becoming increasingly difficult to retain customers.
Dawson, Liisa +2 more
core
Cogent Business & Management, 2017 The aim of this paper is to assess the service quality of Dhaka Electric Supply Company Limited’s (DESCO) online bill payment system using extended SERVQUAL model termed as SERVQUAL-Butterfly Model that integrates customer expectation and perception of ...
Mohammad Anisur Rahman +4 more
doaj +1 more source