The key influences upon a positive online customer experience [PDF]
Customer experience has been identified as a strategically important component of a retailer’s performance. Given the steep rise in online sales, this means that understanding online customer experience (OCE) in terms of what creates good experiences ...
Clark, Moira, Hair, N., Rose, Susan
core
Co-creative pricing (CCP) : a conceptual development of consumers’ participation in pricing practicing in services [PDF]
, 2011 Keskustelu yhteisestä arvonluonnista on saavuttanut yhä laajempaa huomiota niin nykypäivän tieteellisteoreettisessa markkinointikirjallisuudessa kuin käytännössä. Suosiosta huolimatta keskustelusta on jäänyt miltei tyystin huomioimatta arvokäsitteen eräs
Estabrook, Daniel
core
Superannuation Reimagined: Moving Beyond the Origins to an Indigenous Focus
Australian Journal of Social Issues, EarlyView.ABSTRACT Retirement income systems, such as superannuation, are meant to be non‐discriminatory and consider disadvantage faced by members of society. There are significant differences between the life expectancies of Indigenous and non‐Indigenous peoples. The gap in life expectancies is not considered when determining when Indigenous peoples can retire.
Levon Ellen Blue +2 more
wiley +1 more source
Multichannel integration evidence from the States and a review of the field [PDF]
, 2012 Members of the Henley Centre for Customer Management requested a report on the status of multichannel marketing. The focus of the research examines best practice examples from the United States and a detailed review of the field.
Clark, Moira, Hair, N.
core
Mapping Intimate Partner Financial Abuse Across Public and Private Systems
Australian Journal of Social Issues, EarlyView.ABSTRACT This article maps the ways that intimate partner financial abuse presents, and the range of public and private entities involved in its perpetration. It reports on an analysis of submissions by individuals to the Australian parliamentary inquiry into the Financial Services Regulatory Framework in Relation to Financial Abuse.
Adrienne Byrt +3 more
wiley +1 more source
Ai’s role in transforming customer experience and streamlining supply chains for global businesses
Innovation and SustainabilityThis research aimed to explore the impact of artificial intelligence (AI) on personalizing customer experience in international business and its benefits for companies in the global economy. It also evaluated AI's implications on supply chain management,
K. Zhang
doaj +1 more source
ARTIFICIAL INTELLIGENCE IN BANKING: TRANSFORMING BANK MANAGEMENT AND CUSTOMER EXPERIENCE
, 2023 Sayer Bin Shafi +7 more
openalex +2 more sources
Customer experience management in the age of big data analytics: A strategic framework
Journal of business research, 2020 M. Holmlund +6 more
semanticscholar +1 more source
The Cost of the National Disability Insurance Scheme: Australia's Print‐Media Discourse
Australian Journal of Social Issues, EarlyView.ABSTRACT This paper examines the way that Australian newspapers have framed the cost of the National Disability Insurance Scheme (NDIS). Introduced in 2013, the NDIS represented a major change in Australia's disability support policy, moving for the first time to a nationwide universal insurance model.
Meera Chinnappa +2 more
wiley +1 more source
Psychological Contracts, OCB and Customer Service: An Exploratory Examination [PDF]
, 1995 This paper examines the relationships among the psychological contract, fairness, OCB, and customer service. We report on two exploratory studies that provide insight into psychological contract violations and subsequent perceptions of fairness, as well ...
Blancero, Donna +2 more
core +1 more source