Results 161 to 170 of about 1,540 (182)

An Examination of Customer Relationship Management (CRM) Technology Adoption and its Impact on Business-to-Business Customer Relationships

Total Quality Management and Business Excellence, 2007
James E. Richard
exaly  

Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM

Journal of Business Research, 2014
Raj Agnihotri, Adam Rapp, Kevin J Trainor   +2 more
exaly  

Customer Relationship Management (CRM)

2007
openaire   +1 more source

Defining and measuring social customer-relationship management (CRM) capabilities

Journal of Marketing Analytics, 2018
Zhan, Hyun Gon Kim
exaly  

Customer Relationship Management (CRM) - Retaining Customers

SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies, 2006
openaire   +1 more source

Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective: Case of a chain hotel in the UK

International Journal of Contemporary Hospitality Management, 2016
Roya Rahimi, Ebru Gunlu
exaly  

The adoption of Customer Relationship Management (CRM): an empirical study on Iranian firms

International Journal of Electronic Customer Relationship Management, 2008
Abbas Keramati
exaly  

The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention

International Journal of Research in Marketing, 2009
Sönke Albers, Goetz Greve, Jan U Becker
exaly  

A hierarchical structure to evaluate risk of customer relationship management (CRM) projects

International Journal of Electronic Customer Relationship Management, 2010
Abbas Keramati, Salman Nazari-Shirkouhi
exaly  

Assessing the influence of customer relationship management (CRM) dimensions on organization performance: An emperical study in the hotel industry

Journal of Hospitality and Tourism Technology, 2013
exaly