Results 151 to 160 of about 1,491 (175)

Exploring the role of customer relationship management (CRM) systems in customer knowledge creation

Information and Management, 2014
Yolande Chan
exaly  

The effect of customer relationship management (CRM) dimensions on hotel customer’s satisfaction in Kashmir

International Journal of Tourism Cities, 2020
exaly  

Customer Relationship Management (CRM)

2007
openaire   +1 more source

Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM

Journal of Business Research, 2014
Raj Agnihotri, Adam Rapp, Kevin J Trainor   +2 more
exaly  

An Examination of Customer Relationship Management (CRM) Technology Adoption and its Impact on Business-to-Business Customer Relationships

Total Quality Management and Business Excellence, 2007
James E Richard
exaly  

Customer Relationship Management (CRM) - Retaining Customers

SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies, 2006
openaire   +1 more source

A hierarchical structure to evaluate risk of customer relationship management (CRM) projects

International Journal of Electronic Customer Relationship Management, 2010
Abbas Keramati, Salman Nazari-Shirkouhi   +1 more
exaly  

Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective

International Journal of Contemporary Hospitality Management, 2016
Roya Rahimi, Ebru Gunlu
exaly  

Defining and measuring social customer-relationship management (CRM) capabilities

Journal of Marketing Analytics, 2018
Zhan Wang, Hyun Gon Kim
exaly  

Integration between Customer Relationship Management (CRM) and Data Warehousing

Procedia Technology, 2012
Nadeem Ehsan
exaly