Results 201 to 210 of about 68,419 (223)

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions

Journal of Marketing, 2022
exaly  

eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

Journal of Business Research, 2006
Thomas W Gruen
exaly  

Customer Relationship Management (CRM) - Retaining Customers

SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies, 2006
openaire   +1 more source

The Role of Customer Engagement Behavior in Value Co-Creation

Journal of Service Research, 2014
Elina Jaakkola, Matthew Alexander
exaly  

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

International Journal of Information Management, 2011
Yi-Shun Wang, Hsin-Hui Lin
exaly  

The Role of Marketer-Generated Content in Customer Engagement Marketing

Journal of Marketing, 2019
Matthijs Meire, Kelly Hewett, Michel Ballings   +2 more
exaly  

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

Journal of Retailing and Consumer Services, 2019
exaly  

Entwicklungslinien des Customer Relationship Management (CRM)

WiSt - Wirtschaftswissenschaftliches Studium, 2002
openaire   +1 more source

The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan

International Journal of Information Management, 2013
exaly  

Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis

Tourism Management, 2017
exaly