Experiential-sensorial adaptive system model for hospitality based on 360° VR videos and case-based reasoning. [PDF]
Alfaro L +5 more
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Luxury Fashion Retailers’ Omni-Channel Distribution & Communication Strategies in Mainland China [PDF]
Bai, H
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Technological and industrial trends in China's pharmaceutical sector. [PDF]
Wang J, He M, Lu F, Chen Y, Wang H.
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Exploring omnichannel strategies: a path to improve customer experiences
International Journal of Retail & Distribution Management, 2023PurposeIn today's world, retailers must embrace technological devices to provide fluid, convenient and complete customer experiences. Therefore, combining the offline and online spaces into a single strategy becomes essential, representing a significant opportunity for retailers to improve customer experience.
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Omnichannel strategy and customer loyalty in banking
International Journal of Bank Marketing, 2020Purpose Supported by the omnichannel strategy, the objective of this study is to identify the influence of integrated interaction quality and perceived fluency of service channels on attitudinal loyalty in the banking sector and to test the mediating effect of positive affect in these relationships.
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Sustainability and Omnichannel Strategies in the Italian Wine Industry
2021The sustainability issue in the Italian wine industry is increasingly gaining momentum. The general principles about sustainability, given by the Organisation of vine and Wine (OIV) in the 2016, are about environmental, social, economic and cultural stances.
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Optimizing an Omnichannel Retail Strategy Considering Customer Segmentation
Evaluation ReviewUnlike previous studies on fixed logistics nodes, this research explored how consumer distribution impacts store selection and inventory balance, integrating the ship-from-store strategy to increase fulfillment within multiperiod sales plans. Specifically, omnichannel retailers (O-tailer) must sequentially decide on
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Forays into omnichannel: An online retailer’s strategies for managing product returns
European Journal of Operational Research, 2021zbMATH Open Web Interface contents unavailable due to conflicting licenses.
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The Omnichannel Strategy in the Fashion Industry
2020This chapter describes the omnichannel strategy and how it applies to luxury fashion. The chapter allows: appreciating opportunities, strengths and challenges correlated to the omnichannel business model; understanding why and how online and physical stores are becoming increasingly integrated, generating new ‘phygital’ experiences ...
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Omnichannel retailing strategy: a systematic review
The International Review of Retail, Distribution and Consumer Research, 2021Aregu Asmare, Shimelis Zewdie
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