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Improving the Service with the Servqual Method [PDF]
Management Systems in Production Engineering, 2018 At the time when economy is growing, there is strong competition in the market, and customers have increasingly higher expectations as regards quality of service and products. Under such conditions, organizations need to improve.
Midor Katarzyna, Kučera Marian
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SERVQUAL Method in Retail Service Assessment [PDF]
Техника и технология пищевых производств, 2020 Introduction. Service quality and variety is currently the key success factor in retail trade. Retail service assessment can improve customer experience.
Griaznova Natalia L. +2 more
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Analisis Kepuasan Pelanggan Terhadap Pelayanan PT. POS Indonesia (Persero) Cabang Ambon Menggunakan Metode Servqual dan Lexicon Based [PDF]
JuTISI (Jurnal Teknik Informatika dan Sistem Informasi), 2017 — PT. POS Indonesia (Persero) Ambon Branch is one company that is engaged in the field of services is always trying to provide the best service to the community. With the competition being so tight tight, it should the company to do is continue to keep
Febrilien Matresya Matulatuwa
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Evaluation of universities service quality through Servqual method [PDF]
Journal of Engineering Management and Competitiveness, 2023 Universities play a crucial role in societal development and growth, with higher education expanding every day. Therefore, it is essential for universities to prioritize the quality of educational services to ensure student satisfaction.
Anisseh Mohammad +2 more
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An Evaluation on Library Services Using Servqual Method [PDF]
SHS Web of Conferences, 2018 after The aim of this study was to identify the quality and effectiveness of the services provided by the library using Servqual Method, which covered several variables, namely: tangible, reliability, responsiveness, assurance and empathy.
HeryWihardikaGriadhi Made
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SERVQUAL method in studying service quality of travel insurance
Business: Theory and Practice, 2023 Background: The study which consists of two parts: theoretical and empirical ones, and contains the analysis of the concept of insurance service quality in relation to travel insurance by employees of insurance institutions as well as by individual ...
Jarosław Wenancjusz Przybytniowski
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APPLYING THE SERVQUAL METHOD IN BANKS [PDF]
Annals of the University of Oradea: Economic Science, 2012 The main concern of credit institutions in Romania should be to maintain a portfolio of clients. Long-term cooperation relations between a bank and its customers is the proof of that bank's efforts in providing quality services that meet consumer demands.
Benţe Corneliu
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Evaluation of Transport Processes Quality with Servqual and TUL Methods
Logi, 2018 The theoretical part of this article presents knowledge of selected methods used to study the quality level of basic processes. Authors paid particular attention to the Servqual method, which shows the differences that exist between the perceived and ...
Sładkowski Aleksander +2 more
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Analisa Kualitas Layanan Sistem Smart Unilak Menggunakan Servqual Method
Digital Zone: Jurnal Teknologi Informasi dan Komunikasi, 2020 Keberhasilan suatu layanan, dilihat dari sisi pandang / persepsi user dari Sistem Informasi tersebut. Pengguna menggunakan persepsinya, untuk menilai secara keseluruhan terhadap kualitas sistem informasi.
Syahtriatna Djusar +2 more
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Crashworthiness capability of jute and glass fibre reinforced epoxy tubes under quasi-static loading condition for automotive application [PDF]
, 2021 During last few years, the interest in using natural fibers as reinforcement in polymers has increased dramatically. Natural fibers are not only strong and lightweight but also relatively very cheap.
Hamza, Sabah Salim
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