Results 11 to 20 of about 24,801 (225)
ANALYSIS OF HOSPITALIZATION SERVICE QUALITY ON THE INPATIENTS OF MUTIARA BUNDA MALANG MATERNITY HOSPITAL USING SERVQUAL AND KANO MODELS [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2020 Good service quality could be known by comparing patients’ perceptions of services that are actually received with their expected or desired services towards company service attributes.
Kristina, Fathorrahman, Karnawati T.A.
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Internet of Things as a Sustainable Energy Management Solution at Tourism Destinations in India
Energies, 2022 The development of tourist destinations has been determined by sustainable energy management and the advancement of traditional methods. The rate of development must adapt to technological innovations while also considering future generations.
Sunil Tiwari +2 more
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ADAPTATION OF THE SERVQUAL METHOD FOR TESTING THE QUALITY OF PASSENGER AIR SERVICES [PDF]
Transport Problems, 2019 The aim of the paper is to present the author’s attempt to adapt the Servqual Method to study the quality attributes of passenger air services. This market is witnessing a growing dynamic of competition intensity and a distinctive trend consisting of ...
Joanna HAWLENA
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Designing The Proposed Improvement of TIX ID Online Cinema Ticket Purchase Service Quality
Jurnal Ilmiah Teknik Industri, 2020 TIX ID is application in Indonesia that provides new experiences in purchasing cinema tickets. The success of a company can be seen from service quality in fulfilling the satisfaction of customers. Therefore, the purpose of this study is to designing the
Julya Ditazha +2 more
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Measuring Quality of Maternity Services Using the Servqual Method [PDF]
Regional Formation and Development Studies, 2021 Quality is the important issue in today’s competitive world. In modern institutions, regardless of the type of business, it becomes the basis for its effective functioning; it is a determinant of organizational culture and the success factor. The organization, which offers products or services of poor quality – has no reason to exist as the consumers ...
Paulina Gajewska, Katarzyna Piskrzyńska
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Jurnal Manajemen dan Bisnis Kreatif, 2023 A B S T R A C T The purpose of this study is to analyze student satisfaction with XYZ University academic services. The instrument in this study was a questionnaire compiled based on the dimensions of the quality of the servqual method, namely ...
I Made Dwi Wira Ardana +2 more
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ANALYSIS OF GUEST SERVICE ASSISTANT SERVICE QUALITY FOR GUESTS’ SATISFACTION AT THE ONE LEGIAN HOTEL
Journal of Applied Sciences in Travel and Hospitality, 2019 This research examines the role of the Guest Service Assistant known as receptionist, as one of the most important service agents of The ONE Legian Hotel.
I Nyoman Esa Arimbawa +2 more
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Jurnal Lebesgue, 2021 This research was conducted to achieve improving the quality of service to members, for this reason, a service quality analysis method is needed. Here the methods needed are Service Quality (Servqual) and Importance Performance Analysis (IPA) methods.
Ernima Gulo +4 more
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Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines [PDF]
, 2007 In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services.
Jong, Menno D.T. de +2 more
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Journal of Information Systems Engineering and Business Intelligence, 2018 Schools are one means for students to get education services. Therefore, schools are required to be able to provide good facilities and services for young people who are able and able to work together in community development.
Ali Ibrahim, Shabrina Amatullah
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