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Journal of Transportation and Logistics, 2022 The level of service quality for airline transportation, where demand is increasing daily, is vital and must be determined. For companies to compete in the market and increase their service quality, they must know their customers well, analyze their ...
Ertuğrul Ayyıldız
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Decision Sciences, EarlyView.Abstract E‐commerce practitioners and researchers recognize that quality concerns are the primary drivers of customer dissatisfaction with products or services. While dissatisfaction can arise from various factors, little is known about quality and its components, specifically from the perspective of dissatisfied customers. Grounded in the foundational
Rahul Kumar +4 more
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QUALITY MANAGEMENT TOOLS APPLYING IN THE STRATEGY OF LOGISTICS SERVICES QUALITY IMPROVEMENT [PDF]
Serbian Journal of Management, 2015 Combination of factors such as: properly organized logistics process, lack of nonconformities, transport damages avoiding and transport in accordance Just In Time idea significantly reduces costs and streamlines the entire production process.
Agnieszka Czajkowska +1 more
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Integrasi Servqual, Kano dan QFD dalam Meningkatkan Kualitas Pelayanan di Sekolah Tinggi XYZ
Jurnal Rekayasa Sistem Industri, 2021 The service quality at XYZ High School is still not in accordance as expected. There are still queues for registration, payments, length of academic service, parking capacity, lecture room, library access, security, and etc.
Teguh Aprianto, Abdul Fatah
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Design and Implementation of FS-I Method to Improve Effectiveness of Product Advertising using Social Media, Based on Quality Function Deployment and Fuzzy Servqual [PDF]
E3S Web of Conferences, 2020 The development of advertising, many companies use social media as an alternative online advertising. It is more interactive to promote their product. The purpose of study is to determine the comparison of strategies to improve the quality of advertising
Sulestiyowati Nenny +2 more
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Intuitionistic Fuzzy AHP and WASPAS to Assess Service Quality in Online Transportation [PDF]
, 2023 Indonesia is currently entering a new normal era; this requires people to adapt to the cleanliving habit in accordance with health standards in order to carry out normal activities.
Garside, Annisa Kesy +2 more
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SERVQUAL METHOD ANALYSIS FOR GENERAL PATIENT HEALTH SERVICE SATISFACTION LEVEL
Jurnal Ipteks Terapan, 2023 Puskesmas Pulo Bandring is a functional implementing unit that functions as a center for health development. as a center for health services for the community, Puskesmas are required to always maintain patient trust, by improving the quality of their services.
Dyna Monica Dyna Monica +2 more
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Health Science Reports, Volume 9, Issue 4, April 2026.ABSTRACT Background and Aim The quality of dental service provision has a special place in dentistry. This study investigated the quality of dental service provision based on the SERVQUAL model from the perspective of professors, students, and nurses at the School of Dentistry of Kerman University of Medical Sciences in 2021–2022.
Fatemeh Sadat Sajadi +5 more
wiley +1 more source
Service quality under the perspective of SERVQUAL and SERVPERF methods: a bibliometric study
GEPROS: Gestão da Produção, Operações e Sistemas, 2015 This work aims to analyze the articles published in the international literature on service quality focusing on the SERVQUAL and SERVPERF methodologies, taking into account the publications’ evolution over time, the main authors, the main journals, the
Luiz Felipe Vasconcelos de Faria +2 more
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Technology or Service Experience? Exploring Consumer Intention Behavior in RSA Restaurants
Psychology &Marketing, Volume 43, Issue 2, Page 374-387, February 2026.ABSTRACT The integration of robotics and service automation (RSA) in the restaurant industry represents a transformative shift in service delivery, influencing consumer behavior and service experiences. This study examines the factors affecting consumer adoption of RSA technologies through two complementary studies.
Maria Teresa Borges‐Tiago +2 more
wiley +1 more source