Results 41 to 50 of about 24,801 (225)
Decision Sciences, EarlyView.Abstract E‐commerce practitioners and researchers recognize that quality concerns are the primary drivers of customer dissatisfaction with products or services. While dissatisfaction can arise from various factors, little is known about quality and its components, specifically from the perspective of dissatisfied customers. Grounded in the foundational
Rahul Kumar +4 more
wiley +1 more source
Journal of Transportation and Logistics, 2022 The level of service quality for airline transportation, where demand is increasing daily, is vital and must be determined. For companies to compete in the market and increase their service quality, they must know their customers well, analyze their ...
Ertuğrul Ayyıldız
doaj +1 more source
The 7E Teaching Model in Emergency Obstetrics and Gynecology Training: Enhancing Clinical Competency in Residency Education [PDF]
Emerg Med IntObjective To evaluate whether an 8‐week curriculum structured by the 7E teaching model is associated with improved emergency obstetrics and gynecology (OBGYN) competencies among first‐year residents. Methods We conducted a prospective, single‐center, quasiexperimental consecutive‐cohort study at the Shengjing Hospital of China Medical University ...
Yan L +8 more
europepmc +2 more sources
Quality evaluation in logistic services [PDF]
, 2000 The paper highlights some problems relevant to the quality measurements in logistic services. "Traditional" logistic indicators are compared with the service dimensions defined in the Parasuraman-Zeithaml-Berry model.
Franceschini, Fiorenzo, Rafele, Carlo
core +2 more sources
SERVQUAL METHOD ANALYSIS FOR GENERAL PATIENT HEALTH SERVICE SATISFACTION LEVEL
Jurnal Ipteks Terapan, 2023 Puskesmas Pulo Bandring is a functional implementing unit that functions as a center for health development. as a center for health services for the community, Puskesmas are required to always maintain patient trust, by improving the quality of their services.
Dyna Monica Dyna Monica +2 more
openaire +1 more source
Technology or Service Experience? Exploring Consumer Intention Behavior in RSA Restaurants
Psychology &Marketing, Volume 43, Issue 2, Page 374-387, February 2026.ABSTRACT The integration of robotics and service automation (RSA) in the restaurant industry represents a transformative shift in service delivery, influencing consumer behavior and service experiences. This study examines the factors affecting consumer adoption of RSA technologies through two complementary studies.
Maria Teresa Borges‐Tiago +2 more
wiley +1 more source
Service quality under the perspective of SERVQUAL and SERVPERF methods: a bibliometric study
GEPROS: Gestão da Produção, Operações e Sistemas, 2015 This work aims to analyze the articles published in the international literature on service quality focusing on the SERVQUAL and SERVPERF methodologies, taking into account the publications’ evolution over time, the main authors, the main journals, the
Luiz Felipe Vasconcelos de Faria +2 more
doaj +1 more source
QUALITY MANAGEMENT TOOLS APPLYING IN THE STRATEGY OF LOGISTICS SERVICES QUALITY IMPROVEMENT [PDF]
Serbian Journal of Management, 2015 Combination of factors such as: properly organized logistics process, lack of nonconformities, transport damages avoiding and transport in accordance Just In Time idea significantly reduces costs and streamlines the entire production process.
Agnieszka Czajkowska +1 more
doaj +1 more source
Design and Implementation of FS-I Method to Improve Effectiveness of Product Advertising using Social Media, Based on Quality Function Deployment and Fuzzy Servqual [PDF]
E3S Web of Conferences, 2020 The development of advertising, many companies use social media as an alternative online advertising. It is more interactive to promote their product. The purpose of study is to determine the comparison of strategies to improve the quality of advertising
Sulestiyowati Nenny +2 more
doaj +1 more source
International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou +1 more
wiley +1 more source