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What factors make for an effective digital learning tool in Higher Education? This systematic review identifies elements of a digital tool that published examples reveal to be features of an engaging and impactful digital tool. A systematic literature search yielded 25 research papers for analysis.
Akmal Arzeman +4 more
wiley +1 more source
Modeling the experience of Iranian telecommunication company customers from commercial sales in line with their sustainability [PDF]
The purpose of this research is to model the experience of customers of Iran Telecommunications Company from commercial sales in line with their sustainability.
Mohammad Karvand +3 more
doaj +1 more source
Development of Retail Banking Customer Experience Creation Model from Manageable Factors by Organization Using Interpretive Structural Modeling (ISM) [PDF]
Objective The large number of bank customers may sometimes be misinterpreted as loyalty because in many cases the accounts inactive and the customers are not much willing to go to the banks.
Hajar Hakimi +3 more
doaj +1 more source
Swiss CRM 2013 : Einsatz und Trends in Schweizer Unternehmen [PDF]
StudieDie aktuelle Swiss CRM Studie beleuchtet den Status Quo sowie die Trends des CRM in der Schweiz. Der Schwerpunkt der diesjährigen Ausgabe liegt im Bereich Customer Experience Management.
Comolli, Lucia +6 more
core +1 more source
Implications of customer participation in outsourcing noncore services to third parties [PDF]
Purpose Focal service providers increasingly involve customers in the decision-making about outsourcing parts of the service delivery process to third parties.
De Pourcq, Kaat +4 more
core +3 more sources
Structure and Measurement of Customer Experience Management
: This study is built upon empirical testing of an exceedingly important theme of Customer Experience Management (CEM). It prompts positive behavioural intentions of the shoppers visiting the banks with a fundamental component of customer satisfaction by
Mahnaz Mansoor, T. Awan, B. Alobidyeen
semanticscholar +1 more source
The documentation of component manufacture has become an essential part of today's production processes, especially for the analysis and optimization of production or component design with regard to structural performance, economic efficiency, and sustainability.
Björn Denker +4 more
wiley +1 more source
The War in Ukraine and Its Impact on Global Agricultural Trade
The Russian invasion of Ukraine represents an unforeseen and significant market disruption for global trade with wide-ranging effects on global trade, particularly on the economies of the major import countries of Ukrainian agricultural commodities.
Mykhailova Mariia +4 more
doaj +1 more source
Modern directions of marketing in the field of educational services
Modern universities function in a highly competitive environment (for applicants, for teachers and scientists, for funds from various sources, etc.). In the context of globalization, competition is reaching the global level even for regional universities.
A. V. Prokhorov, T. G. Pyadysheva
doaj +1 more source
Applying marketing’s new dominant logic for interpreting customer experiences with brands [PDF]
The concept of customer experience is evolving to an imperative area of study within the marketing discipline. Despite its importance and the positive attention this concept is receiving in the literature, the explanation of customer experiences remains ...
Ismail, AR +3 more
core

