Results 261 to 270 of about 745,539 (285)

E‐Customer Relationship Management

2010
openaire   +1 more source

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Markus Groth, Helena Nguyen, Anya M Johnson   +2 more
exaly  

Customer-Relationship-Management

2013
Michael Schawalder, Volker Lenz, Herbert Röllin   +2 more
openaire   +1 more source

Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation

International Journal of Information Management, 2017
Mingli Zhang
exaly  

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek, Biljana Juric   +2 more
exaly  

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Vikas Mittal, Doreen Pick
exaly  

Customer value co-creation behavior: Scale development and validation

Journal of Business Research, 2013
Youjae Yi, Taeshik Gong
exaly  

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Journal of Marketing, 2009
Yany Gregoire, Renaud Legoux
exaly  

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions

Journal of Marketing, 2022
exaly  

eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

Journal of Business Research, 2006
Thomas W Gruen
exaly