Results 101 to 110 of about 70,089 (268)

The effect of customer relationship management on bank performance: In context of commercial banks in Amhara Region, Ethiopia

open access: yesCogent Business & Management, 2018
This study examined the effects of Customer Relationship Management (CRM) practices on commercial banks performance in Amhara region, Ethiopia. However, the scarcity of research studies concerning CRM is still a major issue within the context of ...
Alemu Muleta Kebede, Zewdu Lake Tegegne
doaj   +1 more source

Pengaruh Customer Relationship Management Terhadap Loyalitas Pelanggan Pada PT. Bank Riau Kepri Cabang UTAMA Pekanbaru [PDF]

open access: yes, 2015
The aim of this research is to analyze the implementation of Customer Relationship Management and customer loyality of PT. Bank Riau Kepri Pekanbaru Main Branch and see its effects.
Andri, S. (Seno), HALIMAH, H. (HALIMAH)
core  

User adoption of a CRM-based information system within a financial services organisation: An empirical analysis [PDF]

open access: yes, 2008
Financial Services firms require processes and systems which can support and maintain customer-related information for the purposes of core business-focussed activity.
Irani, Z, Sharif, AM
core  

CRM: CUSTOMER RELATIONSHIP MANAGEMENT

open access: yesInternational Research Journal of Modernization in Engineering Technology and Science, 2022
openaire   +1 more source

Pengaruh Customer Relationship Management Terhadap Loyalitas Pelanggan Pada PT Bca Tbk [PDF]

open access: yes, 2011
Company currently must begin to focus on delivering value (value) and increase customerloyalty. Loyalty means consumers returned again and again to conduct business transactions(purchases), although probably instead the company's product the best product
Imasari, K. (Kartika)   +1 more
core  

A case study about implementing a CRM system to a company [PDF]

open access: yes, 2015
Cílemtétopráce je analyzovatproblematiku CRM, vytvořitmetodiku pro pochopení základů řízení vztahů se zákazníky a tuto metodiku ověřit na vybraném zákazníkovi. Práce je rozdělenana 3 části.
Muradoglu Mehmet Fatih
core  

Factors affecting the successful implementation of customer relationship management in 3-to-5-star hotels in Viet Nam

open access: yesCogent Social Sciences
The study aims to assess the factors affecting the successful implementation of customer relationship management (CRM), as well as the relationship between the successful implementation of CRM and customer loyalty, in 3-to-5-star hotels in Vietnam.
Nguyen Viet Thai   +4 more
doaj   +1 more source

ACHIEVING BUSINESS EXCELLENCE THROUGH CUSTOMER RELATIONSHIP MANAGEMENT [PDF]

open access: yesBusiness Excellence and Management, 2013
Customer relationship management is a marketing imperative, derived not only from the need to improve the company‘s financial situation, but of the undeniable advantages of loyalty and a customer base stabilization.
Georgeta ŞOAVĂ , Mircea RĂDUŢEANU
doaj  

Pengaruh Customer Relationship Management Terhadap Loyalitas Nasabah Pada PT. Asuransi Umum Bumiputera Muda 1967 Cabang Pekanbaru [PDF]

open access: yes, 2017
The purpose of this study was to analyze the Customer Relationship Management and Customer Loyalty at PT. General Insurance Bumiputera Muda 1967 Pekanbaru Branch and see the effects. The study concluded that CRM at PT.
Sari, W. (Wulan), Sutrisna, E. (Endang)
core  

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